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yvonne b | Overall ExperienceSelf Storage Units in Grand Prairie, TX, 75052
U-Haul Moving & Storage at I-20 & 360
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U-Haul Moving & Storage at Downtown Main St
1117 E Main St, Grand Prairie, TX 75050 View Available Units6.1 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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We had a storage unit here on the 3rd floor for almost 3 years. Since July of last year 2023 the elevator has been out of order. So needless to say, if we needed to take anything in/out of the unit we had to hike the stairs. We were charged every month full rent and were inconvenienced for almost a year. Elevators were fixed on March 27, 2024. I complained locally and to corporate multiple times and nothing was ever done. I can go on and on about the situation but it’s not worth me getting upset any longer. We moved out on March 28, 2024. Terrible location and company overall.
Gloria H | Overall ExperienceElevator was broken for months was the only down side. Made moving out extremely difficult
CHARLENE C | Overall ExperienceI would have given a higher overall rating but the elevator has been inoperable for months. As a renter who had a unit on the top floor that was definitely inconvenient. Staff was very friendly and I did feel my items were secure. I just found it difficult to keep paying increased rates when the only elevator wasn’t working for months.
LISA S | Overall ExperienceEverything about the facility storage space was very properly maintain ! No types of Oder or nothing !Everything is great.
Abigail D | First ImpressionsI have run into several problems while renting a storage unit here. I will list them chronologically. When I moved in, I was assigned and unit. When I went to access the unit for the first time, there was a red store lock on it already. I went back down and requested assistance, when we returned up to my unit, there were already a bunch of furniture in it. I was told that I was going to use another unit nearby. My friends and I moved all of the stuff into it, then was told never mind, I would be using the original storage unit. We then had to move everything out of the unit we had just filled, and into the original unit after the staff emptied it out and moped the floor. Sometime around July/August of '23, the elevator was broken. As of move out date over 6 months later, it is still broken. Seeing as my storage unit is on the 3rd floor and I had heavy appliances in it like a washer, you can imagine how frustrating that is. I doubt I will ever rent anything from this particular U-haul again due to poor experiences with the truck rental and U-box rental as well. This is unacceptable. Please fix your facility.
Jonathan W | Overall ExperienceElevator was broken everyone I went and took anything out. I was on the third floor. This was over a period of three to four months. I wish they would have discounted Ted or offered more than one notice
Analine L | Overall ExperienceKatelyn was kind and professional
Tonia J | First ImpressionsI cancelled policy and still was charged two months after the fact. Once i called again i never received a call from the general manager. Poor service and communication.
Rene D | Overall ExperienceThe staff and management were awesome
Julie B | Overall ExperienceIf there's another opportunity I will use Uhaul storage facility.
Dorothy W | Overall ExperienceThe elevator is a “must be a priority” for the customers. It is part of the services offered in the U-Haul propaganda, and we didn’t have it. What a shame! It’s been months without its service.
myrna r | Overall ExperienceU-Haul for many years however, the only real complaint is that the elevator was down for a great deal of time which made it difficult to move certain items however, we made it work
JaWana H | Overall Experience