Very nice facility.
JODY H | First ImpressionsSelf Storage Units in Augusta, ME, 04330
U-Haul Moving & Storage at Western Ave
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Split Level Storage
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![Example storage unit layout]()
Small | 5' x 8' x 6.5'
Miscellaneous Storage
Size Guide- Rate:
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$109.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Heated
- Rate:
- $109.95 Per Month
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L&L Self Storage LLC
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(U-Haul Neighborhood Dealer)22.7 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
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The card consistently was unreliable. It did not work 50% of the time.
Joseph G | Overall ExperienceI wish the unit was larger
NANCY F | First ImpressionsI had lost my key to my unit, I was told i could have a supervisor cut the lock for me. They did not give me a time/day that they could do it only they'd call me when they can. I didn't hear for 10 days, so i called. They told me again, they didn't have a time but to call again in a few days, so i did. I got someone else who was incredibly irritated that i was calling to have someone cut the lock, and repeatedly told me that wasnt something they did. I tried to explain someone else had already told me that they'd do it. She eventually agreed to have someone cut it. Again i waited for 10 days, heard nothing and then whenever i called no one answered. I finally got ahold of the same individual who told me it couldn't be done and after almost a month of a run around she told me its just not going to happen. I eventually paid for someone to cut the lock however there are no outlets in the storage facilities so he essentially had to smash the lock off. I would give the communication of this facility 0 stars if i could. Won't be doing buisness here if I can avoid it.
Jordyn M | Overall ExperienceEmily was very helpful, patient and gave clear instructions. I would give Emily the best rating.
Joseph G | Online Move InVery disappointed that my unit reservation was not honored. I was told there were no more units available in the size / price I reserved. I was offered a larger unit at the *standard* price. Since U-Haul did not honor my reservation, you should have at least honored the price on my reservation. Otherwise, this is just a game U-Haul is playing because finding an alternate storage provider in the area with the desired size and price is impossible to do on the day of move-in. I do not understand the purpose for U-Hail to offer unit reservation if they are meaningless… And giving me a free lock is ok, but I didn’t ask for one, nor did I need one. I had the lock that I purchased from UHaul in May (plus the one I had purchased in May 2022). Further, the unit I was given had a rat poison container inside. Why would I want to entire rats to come in to my unit?
Mark M | First ImpressionsGreat storage in a pinch and easy close out process. Wish they had better dump options broke furniture ugh.
ALEXANDER T | Overall ExperienceWould be my first choice if and when this service is needed. Very grateful for your facility.
Vishnu N | Overall ExperienceVery kind people who helped me througha rough time in my life. Will definitely recommend. Thank you.
Allison A | Overall ExperienceOften times, the staff did not seem to know what was going on. I called and spoke with Aiden who told me it was OK for ABF trailer to be delivered to the site and left overnight while I loaded it. Then Brianna refused to allow the ABF trailer to stay -this exacerbated the stress in my move. I’m also concerned because I was told that with each U-Haul truck rental, I would receive one month of free storage. Seems silly to me that the rule is Storage in one facility is not allowed. but what if that is what your customer needs?
susan f | Overall ExperienceProcess to secure the unit online was inconvenient and time consuming. The pictures wouldn't load and the whole process took some time. Then I got charged double price of 99.95 when I only asked for 1 month. I called and they said they didn't see 2 charges but the money has already been taken out of my account. So it's my loss i guess. Not fair.
morla c | Overall ExperienceOverall a good experience. I have two critiques that made this a 4 star experience rather than 5 star. 1) I had a upper level locker which required use of the portable staircase. The opening at the top of the staircase was too narrow to easily passing U-Haul medium and large boxes into the locker. Therefore, we had to lift the boxes over the rail. I would have expected the staircase to be designed to the dimensions of the U-Haul boxes. 2) The units are billed by the month, and the rate is not prorated if I move out mid-month. I went one week past my bill date, but paid for the whole month. I'm sure they rented out the unit after I moved out and effectively collected double payment for the last 3 weeks of the month. I leaves a bad taste.
MICHAEL C | Overall ExperienceI did not like driving into the U-Haul driveway, towing my vehicle after a six hour trip, and not knowing who to talk to for assistance. There were several staff people there unbeknownst to me as they had no uniform or T-shirt, indicating that they were employees.
susan f | First ImpressionsNeed to have more people especially in the Augusta I haul. Over all it was a good experience.
Jennifer P | Overall ExperienceOne employee I would never want to deal with again. He did the rental truck return check. I’m not sure that I wasn’t still overpaying. He tried to add a $18 fee for the gas tank amount. The truck as returned just under full as what it was when I rented it. He tried to document 1/2 full tank. This guy was not pleasant in any way, was very arrogant! The other employee was very professional and verified that the gas tank was as I said. I’m sorry for not catching his name or the other guys name. One should be terminated and the other should get a raise. My complaint is of the rental truck and not the storage rental.
Betti-jo s | First Impressions