I leave this for the comments, because the staff and facility were top notch. I had rented before , for my Aunt and when we moved out it was with several days on the unit that were already paid for, and they would not pro rate, and give me a refund for what days were paid for and didn't need or use when I closed the account. So this time I used it clear up to the date. I'm sure this is a corporate policy, but one that might be told to people up front.
Karen Bays | Overall ExperienceSelf Storage Units in Bloomington, IL, 61701
U-Haul Moving & Storage of South Veterans
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Personally Zach was amazing appreciate his service!!!
Chris Bailey | Overall Experienceit was super flawless and I appreciated the help from the young man in the office, very nice staff.
Christine Castillo | Overall ExperienceOne of the garage doors remained open because it was broken and any one can jus lt walk in and have access to the storage units. That needs to be corrected immediately.
gabrielle beasley | First ImpressionsI did pay for climate controlled. Although I had items I was not keeping they had water damaged and some of my pillows that were not in bags had mold on them. Had storage for over a year and only checked on it once from out of state.
Anthony Howard | Overall ExperienceI tried to push the button in the storage area nobody came .
Zhateya Swanigan | Online Move InI called six different times to see if any spaces available and they told me that I was number one on the waiting list but yet when I called yesterday they told me that yes there was a space available and that they had no intention of ever calling me to let me know it was up to me to continue to call And check to see if a space was available. I’m not sure where the miscommunication was at but the manager the facility told me that if a space opened up for my motorhome, they would be the first one on the waiting list and that they would get in touch with me, but that didn’t happen , somehow they dropped the ball like they would be a little more professional when I was there there was about three people standing around doing nothing so you would’ve thought that they would’ve had plenty of time to follow up with a phone called me letting me know there was a space for my motorhome available
DARYL FAIRCHILD | First ImpressionsStaff on weekends not helpful. Setting in chairs playing in phones.
Laura Alsup | Overall ExperienceI liked the convenience of being able to get in at later times. The doors to the parking bars were always broken, the main sliding door was left wide open a lot of times. When I went to move my things out, the main sliding door was broken and I had to use the side door. I tried to park as close to the door as possible so I wouldn't have to lift the heavier items too far. The door to my hatch got hit by the side door and the paint is now chipped off. I'm highly irritated that I have to get that fixed because of the inconvenience.
Toi blackmon | Overall ExperienceZach is great
Blair Freedman | First Impressions