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Temisaren O | Overall ExperienceSelf Storage Units in Kitchener, ON, N2G1H7
U-Haul Moving & Storage of Downtown Kitchener
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K W Safe Storage
136 Moore Ave S, Waterloo, ON N2J1X5 View Available Units
(U-Haul Neighborhood Dealer)0.9 miles from this location -
U-Haul Moving & Storage at Fairway Rd
555 Fairway Rd S, Kitchener, ON N2C1X4 View Available Units3.4 miles from this location -
U-Haul Moving & Storage of Waterloo
585 Colby Dr, Waterloo, ON N2V1A1 View Available Units4.0 miles from this location -
U-Haul Moving & Storage of West Speedvale
389 Speedvale Ave W, Guelph, ON N1H1C7 View Available Units12.0 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Helpful staff. Awkward moving to second floor.
RICHARD R | Online Move InGood experience
JON T | Overall ExperienceThe open air lockers on the second floor allows for birds to land and poop into the storage spaces, needed to cover everything in plastic. Access hours ended too early in the day, it would be much more convenient to have longer hours, even if it’s just for storage access and not for the office
Nolan L | Overall ExperienceGreat staff, and the storage unit was clean, dry, and free of pests. Fantastic experience.
Lorna A | Overall ExperienceMoving in with ok! As for moving out an emergency vehicle incase one truck wasn't, available.do not or keep
Darren Y | Overall ExperienceStaff were great and very helpful. Issue is I ended up with no storage unit so had to keep the truck for another day. There is no elevator to move belongings upstairs to units and because the move day had to shift. I had to scramble to find friends to help during a work day.
Nyree P | First ImpressionsThe staff is very friendly and helpful. Unfortunately we had bird feces and mud/dirt on the items we had in the storage unit due to open ceiling.
Jennifer E | Overall ExperienceMy husband and I stored our stuff at this unit since we were showing our house. We paid $240 a month which is substantial. We were advised once we signed up and gave my credit card info that their hours online did not reflect recent changes and that access to the unit was only permitted until 7 pm because of theft issues. This did not sit easy with us and was inconvenient since we work until 5:30 every day. They were also not friendly at all when we were signing up and it was kind of shocking. In the 2 months we had it, we got 2 calls about issues. One was a leak which they said was coming from our unit. I drove there on my lunch break, checked it, and there was nothing coming from our unit. The second call we got was that they said ants were coming from our unit and advised us that we were not allowed to store food or drinks. We never would put something like that in our unit. So I drove back after work one day and sure enough, no ants from our unit. I felt very uneasy again that our stuff was not going to be safe and that one of the other units would cause damage. So my husband and I thought about moving to another storage facility. The final straw was getting a notice of late payment and being charged a $15 penalty. I was confused because our payment came off directly from my credit card and I had set it up on auto pay. I went in to talk to them and sure enough they didn’t charge me properly. They refunded me but by this point I was done. My husband and I moved our stuff to another Uhaul and had to make 2 trips. We tried to start as early as possible and the only day we could do it was the day before the next payment came out. So we were rushing and working really hard. I came back to this Uhaul and informed the gentlemen working that we were closing out our account and his response was “well we close in 10 mins” I told him I was aware and was going as fast as we could. Then he made note on the account and then the gentlemen said “ well I hope you’re done soon because I want to go Home” Needless to say, experience overall was not good.
Carly W | Overall ExperienceThe customer service representative took way too long to close out my account. It took over half an hour. When they did a search for my account they could not find it on your software/database. They finally located my account but were unable to print out a receipt to verify that my account had been closed. After calling the manager at home they were able to print out a receipt verifying the account has been closed and provide me with a receipt. When they tried to print out a receipt the software would kick them out of the system. It took four or five attempts to finally get a legitimate receipt printed from your software. Other than that the service was great.
DANIEL M | Overall Experiencei would definitely use uhaul again
Elizabeth M | Overall ExperienceFacility is run well.
DANIEL M | First Impressionsi've used haul in the past and the manager was extremely helpful every time so i knew that i would be getting excellent service.
Paul S | First ImpressionsAccess hours need to be a bit later like 9 or 10 pm and weekend. That’s would be awesome cause for some people come home late from work
NHAN H | First Impressions