Limit time access does make it hard when you work days and have limited evenings hours to make access as with get dinner time before needing sleep. 24/7 access with surveillance would work better as you have dual access entry already in play. Just set gates to auto open via pass code entry
Chester J | First ImpressionsSelf Storage Units in Roseburg, OR, 97470
U-Haul Storage of Umpqua Valley
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Had been at the storage facility for over a year. Paid monthly for this month and emptied my unit. Asked for a refund for remaining time and was rudely informed you don't do refunds. I will make sure my family and friends all about that. It isn't right and should most definitely be addressed. I am owed at minimum 40 bucks for remainder of the month. I will not rent from your facility again due to this. Nor will anyone I know
Callie B | Overall ExperienceAlicia was super nice and very friendly and showed me all the requirements for myself storage unit and helped me with loading my box I got from ur facility
Dianne H | First ImpressionsThe only thing that could have been better was if a manager had been there. No one could figure out exactly why there have been a hole put on my storage. All the storage fees are paid on time.
Brenda B | Overall ExperienceBest customer service, these guys work hard and it shows!
CURTIS R | Overall ExperienceThe manager made the whole experience welcoming and easily explained, her kindness and knowledge also helped in our recent move, and rental of trailers twice and a 26’ truck with tow dolly . It’s people like her that make your U-Haul business successful.
KENNETH S | Overall ExperienceVery friendly and professional staff, I do recommend this Uhaul office to relatives and friends.
JOSE R | Overall ExperienceBest people work here, very friendly and fast.
CURTIS R | Overall ExperienceAbsolutely unacceptable. We ordered this storage online and had NO IDEA that it would be upstairs, around corners and impossible to bring furniture into. We paid BEFORE we were shown the unit, which all had to be undone when we found out we couldn’t bring our antique furniture into the facility. The experience was frustrating and the unit was completely unusable.
ANDREA S | First ImpressionsAlyssa the manager was excellent and helpful.
Arvid E | First ImpressionsMichelle, the owner and manager runs a great operation at the Stephen's St. U Haul. All my experiences there have positive.
MICHAEL K | First ImpressionsVery helpful at Roseburg location. Went out way to make it easy
Robert B | First ImpressionsI was quoted 1st month Free, upon arrival I was told because of full capacity that discount wouldn't apply. However they did honor what I was originally offered.
DAVID E | First ImpressionsYour incoming phone messaging and booking notice the paperwork got me screwed up I got out of my unit a week early to make sure that they did not run my card again and they did now I don't know what I'm going to do about one of my bills
mike c | Overall ExperienceEveryone from in person to telephone conversations were great at this facility. Especially Alyssa who helped me get checked in and contract signed, etc. Thank you to all!:)
Jodie T | First ImpressionsThis is a great facility. The employees are skilled, helpful, honest, and kind.
scott m | Overall ExperienceThank you Joe and Michelle for yoir outstanding servi w and willingness to help. Above and beyond d the call of duty. Blessing to your staff
kelly h | First ImpressionsI appreciate the great service and the friendly people who work here. They were all super aware of the stresses of moving and understand the intricate process it tolls on the mind, body and transitions into you objects. Very secure and highly maintained climate controlled facility. Thankful for your business.
Jake S | Overall Experience