Moving boxes is quite a workout. It does always feel really hot in there. Maybe the heat is to ensure that condensation doesn't accumulate but it's uncomfortable. Otherwise great experience and clean facility.
Jessica B | Overall ExperienceSelf Storage Units in Ukiah, CA, 95482
U-Haul Moving & Storage of Ukiah
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Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
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Best Self Storage
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Storage Customer Reviews
- 4.5 Average Customer Rating
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REBEKAH M | First ImpressionsFor my situation, all staff were friendly and ready to help. Both staff in store and over the phone were excellent.
Candice G | First ImpressionsAccessing the storage after hours via key card never worked.
Tracy W | Overall ExperienceMy after hours code doesn’t work I can’t get in that’s my only complaint
Cherral M | First ImpressionsAfter hours access is not in working order, other than that it is a very good storage service
TERRI F | First ImpressionsWith all of the 26 foot U-Hauls parked near the after hours entrance, you could not access the units to get things in and out because they blocked all but a 2 ft path. The latch that the lock attached to felt like it would come off with an easy tug. The doors were also made of super light weight material and would break if someone kicked it.
Scot B | Overall ExperienceYou have too many rental trucks and trailers. There is no room to park for your customers who pay 100 + a month. It's inconvenient. I will not recommend or come back to rent a storage.
Kimberly A | Overall ExperienceAlways loved uhaul...a little issue won't change it. God bless
MICHAEL C | Overall ExperienceThank you! You did an excellent job helping me.
Rebecca T | First ImpressionsLady was great, everyone else no comment.
MICHAEL C | First ImpressionsI have typically had a great experience with U-Haul. Both for vehicle rentals and storage units. I had some issues with both at this location. 1) due to circumstances beyond my control, I showed up with my rental truck to place my belongings in a storage and return my truck. Little did I know, when I arrived at the hours staff were on site to unload, there was no elevator to get upstairs. In addition, I was provided the smallest unit for my free month even though I asked staff if a larger unit was available. I was told there was not (but I could clearly see units unused, and remained unused during the duration I stored my belongings there). I believe they did not want to give me a larger unit for my free month. I've never experienced this before. And because I had a very full truck, it took me almost 2 hours longer than expected walking heavy boxes up stairs and trying to make everything fit in my tiny unit. I returned my truck and was charged an entire additional day! Even though I saw the truck I returned was not critically needed seeing as their lot has ample numbers of 10 foot trucks...and mine sat around for quite some time, unused! I requested a refund, and was refused. Again, very disappointed. U-Haul typically has been very accommodating...but this rental experience was the worst I've had. I was never provided a card to access the building and was never made aware in my coming and going, that it was typically offered. I wasn't aware that technology was on site until another guest was curious why I was waiting for the staff to arrive and unlock! I then obtained one. Upon my renting the unit, it should have been offered as part of my perks. To have longer access hours. The staff...David, the General manager, was kind and accommodating. Most of the staff were friendly enough, but several of them do a lot of sitting around when the property could have been attended to for cleanliness, such as vacuuming. David was always busy and worked very long hours, while most of his staff sat around looking bored. I appreciate the kindness David extended, for reasons I won't go into. He knows what I'm referring to, and it won't be forgotten. But the above issues were my experience and observations in truth, and I honestly hope I never have to use this location for rental purposes again. I wasn't going to respond to the request for feedback, but this morning I had about 4 more requests to do so...so, here you go. Not what you were probably hoping for.
Michelle P | Overall ExperienceThe facility is well maintained with a friendly and helpful staff. The only issue I had was with parking. At times the lot was so full of rental vehicles that it was difficult to find a parking place. I do understand that there is likely no solution for this as the U-Haul lot has limited space.
Vicki W | Overall ExperienceSometimes Night access door blocked off with truck or keypad turned off.
Katherine C | Overall ExperienceVery helpful, secure, convenient, trustworthy, and excellent customer service. I would highly recommend this facility to everyone I can. Thank you for your excellent customer service.
Sally A | Overall Experience