Your customer service rep was nasty and made it hard for me, a disabled man, to move out. I sent my rep because I couldn't get out of bed due to disability and she wanted a power of attorney. Because I had to fly out next day that was impossible. I had to go down with cane and pain and your rep was still nasty and rude. I called on phone re move out and your phone rep insisted I go to office. Bad business and ADA violations I'm sure, just to move out of my storage I had for years with you.
DAVID T | Overall ExperienceSelf Storage Units in Fort Myers, FL, 33916
U-Haul Moving & Storage at Colonial Blvd
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U-Haul Moving & Storage at Colonial Blvd
4340 Kernel Cir, Fort Myers, FL 33916 View Available Units0.1 miles from this location -
U-Haul Moving & Storage of South Fort Myers
11401 S Cleveland Ave, Fort Myers, FL 33907 View Available Units2.2 miles from this location -
U-Haul Moving & Storage of Cape Coral and North Fort Myers
16901 N Cleveland Ave, North Fort Myers, FL 33903 View Available Units8.4 miles from this location -
Punta Gorda Self Storage
3086 Cooper St, Punta Gorda, FL 33950 View Available Units
(U-Haul Neighborhood Dealer)24.6 miles from this location
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Pleasurable experience.
Linda B | Overall ExperienceYour stuff is exceptional go out of the way for their customers
LOUIS G | Overall ExperienceVery convenient location, clean and staff very courteous and helpful. Highly recommend this business.
Orlita S | Online Move InCustomer service very good facility very easy to use everything was as it should be
Dwight B | Overall ExperienceUhaul is my go-to. Reliable, affordable, and household name. It's a no brainier for me.
Marcelle O | First ImpressionsStorage not ready. Management used profanity. Disrespectful and no sense of urgency. Cancelled the storage and in process of moving my things out of the Ubox. Employees have no customer service. No greeting when you walk in. On personal cell phones and always a line. Reservations are entered incorrectly. When being attended to employee rudely interrupts you to help another customer that is being attended by another employee. By far the worst location. Ubox has been damaged for almost 2 years and personal information never updated. This whole team including management need some serious training.
MICHELLE A | Overall ExperienceMy things were all water damaged and molded. I lost over $6000 combined. They were dead roaches in my things and almost everything I stored were brand new. The ceiling was falling out. They raised the rental fee and the storage space was not worth it. I didn’t even complain to them I called the 800 number to check out and they sent my call to the location.
Shelly D | Overall ExperienceSamia was the associate that helped us. She was friendly, helpful, and very efficient. A real credit to youe company.
Terry L | First ImpressionsI'm a widow with no children, and due to financial difficulties, I fell behind with my payments. Since I live eight hours away, I was unable to get any help to remove my items, therefore the unit was auctioned off. That unit contained many items of sentimental value. 😭😭😭😭
Yvonne G | Overall ExperienceI can confidentially say that every time I went there I had to go to the office because I could never just access my storage.. someone backed up into my unit and I wasn't allowed access for a full month.. there is 0 communication between the staff.. overall horrible experience and I'm never using uhaul again.
LYNNEATTE V | Overall Experience