Customer did not leave a comment.
Dianne W | Overall ExperienceSelf Storage Units in High Point, NC, 27265
U-Haul Moving & Storage of High Point
Services at this Location:
Features Available at this Facility :
Promotions:
There are no rooms available online at this time.
Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
-
U-Haul Moving & Storage of South High Point
1100 Trinity Ave, High Point, NC 27260 View Available Units5.1 miles from this location -
Care Free Mini Storage
4380 Thomasville Rd., Winston Salem, NC 27107 View Available Units7.9 miles from this location -
U-Haul Moving & Storage of Piedmont Triad Airport
7203 W Friendly Ave, Greensboro, NC 27410 View Available Units8.7 miles from this location -
Affordable Storage Guys Kernersville
214 Trent St, Kernersville, NC 27284 View Available Units8.8 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Conveniently located, very professional staff members eager to assist with my move out. Thank you.
TONY B | Overall ExperienceVery courteous staff always professional
Antoinette T | Overall ExperienceThank you KC for your help and kindness on 2-2-2024. We were really struggling to get the truck out and you saw it on the monitor, you came and helped us get the truck out. I appreciate you.
Sharron G | Overall ExperienceMy four wheelers were stolen out of my storage. The manager was no help and talked to me very rudely. No one tried to help reimburse my items or find a solution. My items being stolen were brushed off and not acknowledged at all
Brittany J | Overall ExperienceONLY ISSUE I HAD WAS THERE WAS MOUSE POOP ALL OVER MY STUFF
Ebony W | Overall ExperienceOne of the guys there had a nasty attitude. He didn't speak when I came in the store but whenever I returned the truck and I wanted to take a picture of the mileage because we had an issue last time with the mileage. I just wanted to take a picture. He had the nerve to say I don't need to do that we wll take care of that and I tried to niceltexplain to him why I was taking the picture. He goes on to say that doesn't have anything to do with him. I'm like exactly so I don't understand why you said anything in the first place. The nice youbg lady at the desk was very pleasant though.
BRITTANY S | First Impressionsvery professional, and friendly, I will recommend your services, thank you
CARLOS R | Overall ExperienceRaven, the assistant manager, was extremely helpful, informative, polite, friendly, and confident of U-haul's services and products, when I first contacted the North Main, High Point location by phone. She offered a visit to the facility to compare U-Haul's ramp vs. liftgate, though I declined. My son, helping me move, and I, with some large, heavy pieces to move, were looking for a truck with a liftgate which U-haul does not offer, so I reserved a truck with a liftgate at the competitor Penske. The Enterprise dealer didn't answer the phone, even after half-dozen attempts to contact. After two days of wrangling with an authorized dealer of Penske rentals, whose quoted prices and terms were inconsistent between conversations, and different from those posted on the corporate website, who insulted me and my son, then refused to answer my clarifying questions of daily rental and mileage amounts, telling me to tell my son to call him, and hung up on me. No liftgate truck is worth being insulted and hung up on, so my son and I decided we'd go with U-Haul. We reserved online, and then received a phone calls from an agent, Deborah, who discussed with us our needs, and options that would meet those needs. It was painless and easy, and most of all, consistent and COURTEOUS. I kept thinking of how calm, respectful, and pleasant my conversation with Raven had been, and how different it was from the brusque, rude, and condescending conversations with the Penske dealer. We rented U-Haul's15-ft truck for two days, and a 10x10x8 storage unit at Raven's location, North Main, High Point, North Carolina. When I went to the location to sign the storage unit rental agreement and get a lock, I met Raven, and she was just as courteous, knowledgeable, and professional in person, as over the phone. Although we weren't able to move the heaviest large piece with the truck with the ramp, we now know we can do so with a trailer rented through U-Haul, which we plan to do this upcoming week. Over my lifetime, I've rented trucks for moving nearly two dozen times, most of them through U-Haul. I don't know why I thought any other truck rental company could do as good a job as U-Haul on this most recent move, but I've learned my lesson. Excellent customer service and knowledgeable staff make all the difference. U-Haul from now, on. Thank you.
Michele F | First ImpressionsExceptional Customer Service! The team is knowledgeable, courteous and detailed oriented. What a great asset to the Piedmont-Triad Community.
EMMA D | Overall ExperienceFirst couple of months everything was cool. Then a got a call saying my unit had been broken into. That was the first strike. I pay you guys to make sure my belongings are secure and you can’t even do that. Second strike, before moving out I removed my furniture set to go into my apartment which had what appeared to be mold on. We’ll mold grows in moist environments and I figured that can’t be because they are fully secure. Wrong. After a deeper look, a lot of stuff that was in there had water damage and mice poop everywhere. Strike 3 for me. My expectation was to pay you per month to ensure my things were safe and would be from the time I put it in there to the time I take it out. Won’t do this location again let alone uhaul unless it is indoor.
Aaron C | Overall ExperienceFor the size of the unit, I think it was over priced.
Brandon S | Overall ExperienceKC Ferguson is an outstanding individual . He's friendly , respectful and he's accommodating to the customer .
Anthony M | First ImpressionsGreat Team
Henry A | Overall ExperienceThe he staff was rude, often lied about auction dates to scare myself and other customers to pay. Went back on their word about previous conversations, did not notate arrangements in the system. Very argumentative. Someone tried to authorize a payment from two of the cards I had on file without my knowledge and when I called the store KC sounded nervous and rushed me off the phone claiming he didn’t know how it happened. I never heard back about it. I also received a bill after I signed a settlement agreement and moved out. This was a stressful situation experience and I would never recommend this location to anyone.
Anitra H | Overall Experience