Customer did not leave a comment.
JOHN L | Overall ExperienceSelf Storage Units in Chantilly, VA, 20151
U-Haul Moving & Storage of Chantilly
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
-
U-Haul Moving & Storage of Chantilly II
4101 Pepsi Pl, Chantilly, VA 20151 View Available Units0.1 miles from this location -
U-Haul Moving & Storage of Herndon
14040 Park Center Rd, Herndon, VA 20171 View Available Units2.9 miles from this location -
U-Haul Moving & Storage of Sterling
45715 Old Ox Rd, Sterling, VA 20166 View Available Units5.5 miles from this location -
U-Haul Moving & Storage of Manassas Park
8537 Centreville Rd, Manassas Park, VA 20111 View Available Units9.1 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Love the flexibility!! I’ll definitely recommend to my clients.
Ressurrection G | Overall ExperienceReservation and set up was easy. Only issue is that it wasn’t clear that the first time I go I would need to visit the office to finalize the set up. I showed up at 6am and had to wait till 7am for office to open.
MICHAEL Z | Online Move InJohnny Necessary went above and beyond to help and was great!Q
Mark S | First Impressionsawesome clean place
Walter M | First ImpressionsNeeded help to understand my storage unit and staff went above and beyond to help me. Also bought a bundle of boxes and gentleman put in my car as they were to heavy for me. Staff is 5 stars
Margaret K | First ImpressionsThe manager was exceedingly helpful but the staff we encountered were unfortunately and generally clueless about procedural issues. This is too bad as the facility was otherwise more than acceptable.
jeffrey m | Overall ExperienceWonderful, helpful staff. They assisted with fixing my hitch connection on my suv which hand been improperly installed at another location in Newport News. Checking in and out online was easy and I received fast friendly assistance over the phone for an minor accounting issue! Chantilly is a fantastic location!
Jeanne R | Overall Experiencethe best ever😇❤️
Walter M | Overall ExperienceUpon handling the closing of a unit from end of June, while trying to figure out if we were charged or not and if it was closed in their system because we were getting late fee notices, the woman who was supposed to close us out was the one that answered the phone. When I escalated the issue with her manager and I went in to describe the employee as an Asian female (which the employee did tell me she was Asian), the manager blew up at me and accused me of using gender and cultural identification in a derogatory manner. I explained that the person on the phone told me she was Asian and the manager continued to yell at me about being racist (considering my husband and my daughters are Asian, I don’t understand how I was being disrespectful, I was just trying to describe the person who made the mistake). I am still shaken by the accusations of being racist and using derogatory remarks by calling the employee an Asian female. I found the blow up from the manager to be highly disrespectful and shocking to say the least. Absolutely AWFUL customer service over the phone. I never had issues in-person. In fact, that same manager was super helpful with me and my husband the day we did the move out, offering advice on how much weight our truck is capable of hauling. I was absolutely appalled she said I used derogatory language using the words Asian female. In today’s world, THAT description is acceptable.
Edwin F | Overall ExperienceI rented a storage for 2 months 7days and was charged for 3 full months $569.85 insted of $$399 and change without any consideration of giving me back any balance. So unfortunately and unfair for future business with Uhaul.
Rueben B | Overall Experience