Did not rented the unit due that the website never informed me that the storage was on a second floor.
Roberto F. | Online Move InSelf Storage Units in Homestead, FL, 33030
U-Haul Moving & Storage of Homestead
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I had great experience..pest control needs more improvement
Raul G. | Overall ExperienceFound urine and large rodent feces on the highest boxes/totes stored in this facility. Some things could not be saved.
Joseph M. | Overall ExperienceThere was a mouse in the storage and they didn’t add the lock they said they were going to leave in the unit. They also didn’t give clear instructions on how to get access to the building after hours. You’re only able to access certain doors. It didn’t make sense. It was also very hot in the building.
Natalie S. | Online Move InPedro and Nathan were phenomenal in helping me, god bless
Kimberly R. | First ImpressionsNathan and Chris were friendly and helpful.
Kingsley W. | First ImpressionsThe average rating has to do with the reservation system. I booked a “10x10x8 Split Level 1st Floor Upper Level Climate.” Upon arrival I was told that the unit I reserved and confirmed was not actually available. Instead, I was offered a similar size unit on the first floor, but was told it would be an extra $30/mo. I was then told the manager would speak with regional office in order to resolve the issue. I don’t think it’s fair for your customer to bear the burden of a faulty reservation system, especially since I called and confirmed my reservation the day prior to arrival. I am still waiting to hear back regarding a resolution. I expect U-Haul to honor the rate in my confirmed reservation which is attached. Thank you. Storage Reservation Reservation #: 787065-00111719 Move-In Date: 11/14/2023 Storage Space Reserved: 10' x 10' x 8' Split Level Description: Split Level 1st Floor Upper Level Climate Monthly Rent: $169.95 Insurance: $10.95
JOHN C. | First ImpressionsI want to thank you and your staff for your exceptional service and if I ever need storage in the near future I will definitely be your customer thank you very much for your outstanding service much appreciated John Richard
John R. | Overall ExperienceGracias por el servicio
JESUS V. | First ImpressionsIt was rat poop on my property
TRAVIS S. | Overall ExperienceThe staff was friendly and the facility was clean as my son was moving in but when he want to the storage the rats and roaches damaged most of his things that he had to throw away. He took pictures hopefully he will get reimbursed he barely had anything and the little bit he had was destroyed.
MARIA L. | Overall ExperienceThe uHaul in Homestead is so nice and the guys who work here are knowledgeable, professional, and friendly. They deserve a raise!
Pamela M. | Overall ExperienceRodolfo and his team are excellent and assisted me greatly.
Stephen R. | First ImpressionsEverything outside the unit is good. Employees do their best and for the pay they receive I do not blame the lack of certain things. However I am uhaul employee (not at this store) and I am disappointed with uhaul. My mom rented one climate controlled unit and a regular unit and both units had rat feces which one couch got thrown away and all the bed mattresses as well of the amount of feces that was on it and it was shown to the employees before taking it out. When someone damages anything at uhaul, uhaul is quick to act but when a customers belongings gets damage they sure like to take their sweet time and redirect the call.
mercedes V. | Overall ExperienceThere was 4 staff members in the office but only one working. Two were at computers and when we asked if they could help they said no. Eventually one of them said he could. He sent a link to my phone for me to upload my drivers license (takes legitimately 1min) and walked away. We found him playing on his phone. Our checkin took 50mins when at my last location it was 5min. 50mins for something that took me 5mins to move in.
Marly S. | First Impressions