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Jessica Ross | First ImpressionsSelf Storage Units in Houston, TX, 77025
U-Haul Moving & Storage at NRG Stadium
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U-Haul Moving & Storage of Hiram Clarke
13123 Hiram Clarke Rd, Houston, TX 77045 View Available Units2.5 miles from this location -
U-Haul Moving & Storage of Meyerland Area
6808 Bissonnet St, Houston, TX 77074 View Available Units4.4 miles from this location -
U-Haul Moving & Storage of Westpark
6040 Westpark Dr, Houston, TX 77057 View Available Units4.9 miles from this location -
Our Mini Storage - South Main
12841 South Main St, Houston, TX 77035 View Available Units5.9 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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The staff was friendly, helpful, efficient, and gave excellent service. They were extremely kind and patient with my husband and me who are 72 y/o and 71 y/o respectfully. The staff never made us feel that they were exasperated with us. The staff and facilities were excellent.
SHERRY VINSON | Overall ExperienceMy experience with the actual unit was fine, but for a month after moving out I got sent multiple bills and the manager would not respond to my multiple emails explaining that I did not owe anything. Nonetheless, I kept getting late notices and letters in the mail. No response. Finally I contacted UHaul customer support and they were shocked at this incompetency and were very helpful. This ending soured my experience with UHaul moving and storage at nrg and I will never rent here or recommend it again.
Michael Metz | Overall ExperienceThe service and the facilities security and great. Customer service was great. Hower I rented an outside unit and my belongings were wet from rain, causing damage to my new mattress and some of the boxes that new furniture was in. The unit had a leak
Deborah Mann | Overall ExperienceStaff were very friendly, facility is clean and safe. Only negative is that the prices for the storage units on the wall and the paper they give you to find your unit are not updated so I was confused at first. Online prices are updated though. Also, I had reserved a 1st floor storage but when I arrived they said only second floor was available.
Thuy Sierra | First ImpressionsDid a good job
DONALD MAY | Overall ExperienceRats at some of boxes and ruined my kids baby pictures will never recommend U-Haul to anyone. Very disappointed and disgusted.
TERRI STEINRUCK | Overall ExperienceVery friendly and helpful owner
rosario alvarado | First ImpressionsThe workers inside are somewhat nice but the customer service is poor and need to be worked on.
Dajha Jones | Overall ExperienceNeed an elevator.
Jason Burton | Overall ExperienceI was concerned about my things the entire time, especially because of the payment dates being inconvenient, but my things were all in tact just as they went in. The location is very busy and very clean, including restrooms! Miss Amanda Brown runs a tight ship where everyone seems friendly, helpful and knowledgable. I was especially impressed with her leadership and management style. She seem to work harder than anyone there and cares about the location, people and her employees. I want to especially highlight employee "Aldi or Auidi" who was always super nice and kind. Congrats to Miss Amanda for a great location, management and customer service.
Cynthia Curry | Overall ExperienceI swipped my card & the alarm still went off. The unit I rented was not empty. Ashton got the issue resolved quickly & professionally. I attempted to regain entrance to the building & my card wouldn't work. The office was already closed. I will come in during office hours to get it taken care of.
lynda cline | First Impressions