The team at this his location, led by Melissa, is fabulous! It is an older facility, but you can tell the crew cares about keeping it clean and safe, and they provide exceptional customer service. The elevator is extra large, and there are plenty of carts for moving things up and down. It’s indoors and it’s warm and dry and clean.
DAWN G | Overall ExperienceSelf Storage Units in Indianapolis, IN, 46202
U-Haul Moving & Storage of Downtown Indianapolis
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1233 West 18th St, Indianopolis, IN 46202 View Available Units1.3 miles from this location -
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The maps do not reflect the streets and alleys very well, so it was difficult to understand how to navigate to the loading/unloading area. It was also very confusing to me on the keypad entry processes (i.e. check in on this keypad, open door on that keypad, close door on this keypad, etc.) If the lady was not there to help me understand the process, I would have struggled with it. Other than those minor snags (which may have been answered if I read the paperwork more closely), it went very well. The lady working there was extremely friendly and helpful. Give her a raise.
Van F | Online Move InMelissa who runs this location is amazing. I cannot thank her enough for always being professional, helpful and pleasant. The facility is clean and run well. She is an asset to your company.
Nick M | Overall ExperienceNA
Aaron S | Online Move InWonderful
rena d | First ImpressionsGreat location - had items stored for 23 years! Only one mouse nest (abandoned) in all that time!
JONATHAN S | Overall ExperienceMelissa was helpful in educating me on how to access the facility, forgiving when I made mistakes, and proactive in resolving issues on several occasions. The facility is well run, clean, and convenient, but it was the customer support that made my time at this facility and excellent experience.
John K | Overall ExperienceStaff very helpful
Elgina B | Online Move InVery pleased with U-HAUL services as always. Melissa Bowman was extremely kind and. Professional.
Nathan C | Overall ExperienceThe GM is a true saint. I saw her helping others, then help me above and beyond what I came in for.
Alec S | First Impressions