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SANDRA J | Overall ExperienceSelf Storage Units in Indianapolis, IN, 46222
U-Haul Moving & Storage of Eagledale
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Available Units (All Sizes are Approximate)
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Downtown Indy Self Storage
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U-Haul Moving & Storage of Downtown Indianapolis
1430 N Illinois St, Indianapolis, IN 46202 View Available Units3.6 miles from this location -
U-Haul Moving & Storage at Michigan Rd
6014 Michigan Rd, Indianapolis, IN 46228 View Available Units3.9 miles from this location -
U-Haul Moving & Storage at Keystone Plaza
5251 N Keystone Ave, Indianapolis, IN 46220 View Available Units5.9 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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The GM, Ron Tate -- was very helpful, kind, and patient with assisting me in the transactional process.
Francine C | First ImpressionsThe service was great and the equipment performed flawlessly.
Ezekiel C | First ImpressionsThey really should NEVER have a person working alone on SATURDAYS. Wait time was awful
Wanda D | Overall ExperienceThe hours for the sliding door could have been extended, overall it was ok moving through the single door
Pam N | Overall ExperienceGreat service
PETER M | Overall ExperienceThe staff really tried, but there wasn’t anything they could do when they were unable to provide me with a 10 x 10 x 10 storage unit which I had reserved and I had a reservation for. Ultimately I was offered two 5 x 5 switch on surface seemed to be a good solution, but I don’t know why they would recommend that when I told them I had a full 15 foot box truck that I needed to store. Ultimately I was able to find a unit and reserve it at another U-Haul facility, but the debacle with the reservation took more than 90 minutes to resolve and then another 30 for me to travel to a new facility and rebook a storage all in all it was an excess of two hours while I had movers on the clock. Very frustrating. As I said, the staff really did try but clearly they were overwhelmed by the number of customers in the store under trained on how to use the system and ultimately provided me with no instruction about how to use the keypad to enter the facility while we were in there, the alarms went off because we didn’t swipe to get in. We had not been instructed about how to use the key cards or what they were for. We were also directed to a third-floor storage unit and we were never able to find a building that had a third-floor. Again I’ll lot of trouble in the rain while I was paying a moving crew because your inventory didn’t match with the online reservation system, apparently.
DAWN G | Overall ExperienceI would suggest getting more counter help when business increases! Great location! Business will only increase over time because of this…and now the Storage part added on too!
John P | First ImpressionsRon made me feel very welcomed when I first arrived. He made me feel that he was concerned about my issue with my lock. For example he assured me that it would be just fine and he stated that he would do his best to accomplish me. Keep employees like Ron when you have them. He is customer friendly.
CHRISTOPHER M | First ImpressionsExcellent serve from a lady name “T”and “GG” my move out date was 12.1.2023 but the customer service said the date was a glitch in the system . T was very kind young lady that gets the culture of customer care! The manager GG was very kind and had a beautiful spirit of kindness.
ERIC B | Overall ExperienceCustomer service from all of them are Excellent. Great team
Jean P | First ImpressionsI had 2 storage units & had to rent a 26’ truck and a trailer multiple times. This staff legitimately helped save my life from Domestic Violence and I will be forever grateful. Special thanks to manager Mr. Ron and the young men on his team at this specific location (2960 Lafayette Rd.) from the month of November-December. They’ve all made the transition so much more easier for me through it all than it would have originally been. They’re amazing and will really do their best to work with you. I would recommend this location to anyone, every time and every chance I get. Many thanks and happy holidays!
NINEKISHA R | Overall ExperienceThe team was beyond helpful and nice
sonny p | First ImpressionsEveryone was pleasant to deal with and gave as much information as they could tell me. The staff rocks at this location
Lucretia B | First ImpressionsAll issues I had were immediately resolved by the General Manager, and he was absolutely great in seeing that everything was handled without question.
ROBERT S | Overall Experiencegreat job very clean nice staff ms tee is amazing her help is above excellent please keep it up. she needs a raise!!
Jamees H | First ImpressionsIsmael did an outstanding job! Ismael was professional, polite and very helpful.
MaryHelen S | First Impressions