Coming into a flooded unit and being told by the front desk manager “it’s not our fault it snowed so much, and now we won’t cover what was ruined in your unit” pretty much left a sour taste in my mouth for uhaul storage. Thanks for the couple years I was there. I appreciate it. But the staff is overwhelmingly rude. Aside from the older gentleman and the man who wears a cowboy hat. Thanks
Timothy H | Overall ExperienceSelf Storage Units in Kenai, AK, 99611
U-Haul Moving & Storage of Kenai
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I had a 5x5 unit and needed a larger one. John found one just around the corner 10x10, exactly what I was looking for. Went in made the move….all very quick and easy! A great crew in Kenai
Judy M | First ImpressionsThe staff is great. They’ve been very helpful. Thank you to all of you.
Luke S | Overall ExperienceWhile I had some difficulty getting started, (after hours move in) the staff were very patient and helpful in resolving the issue the next morning. (The doors and check-in process had a trick.) Be sure to show/learn all the tricks during business hours!
Anna E | First ImpressionsThe young lady that helped me was absolutely amazing and the gentleman was making sure the snow was cleared from the front of my outside storage unit. Please give them a raise! Quality customer service should be rewarded especially nowadays. It’s hard to find good help and these two are top notch
STACIE M | First ImpressionsI would probably not use UhAul again because of the experience I had with my late payment. I was very sick and couldn’t make a payment so I was about a month late! Late fee is not a problem but when they put late fee in that of late fee and then tell me they were putting a lean on my 50 thousand dollar car I just had to laugh! I was very unhappy with their answers to my questions! I know the people that works their are just following directions! Everyone at the Kenai Alaska UhAul are amazing very helpful staff! Just not happy with U-Haul policy and trying to take your property! For this I’ll never do business with them again! My bill was 64 dollars and it ended up being 145 because they charged me 3 late fees and a lien fee it’s not right! Definitely a thumbs down!
ARTHUR B | Overall ExperienceEasy access. Love being able to pull inside to load/unload when it's raining. Always clean. Staff is easy to work with. There were a couple of digital glitches, but that's to be expected with any system and they were sorted out very well and timely.
Lucelia G | Overall ExperienceThe FACILITY itself was awesome. Very clean and well maintained. I felt safe bringing my family there. But the STAFF, however, were trash. I've NEVER been to another business where the employees hatred for their job projects through work. I despised even calling to pay my bill because they were so downright RUDE. I rented equipment and trailers as well and will find elsewhere to do that from now on. One of the employees would close early and deny people access, refuse to take my cash and make my unit late, swear at me for demanding what I paid and scheduled for, throwing items across the lobby, or refuse to schedule a pickup because he was inconvenienced with the time. This place is POOR and I'll never recommend or return. Oh. And only the 2 managers are trained to handle cash??? What's that about!!!
Erin K | Overall ExperienceThis is for the KENAI ALASKA FACILITY, it is clean and modern and looks like a space station compared the the SOLDOTNA ALASKA facility.
JOHN T | Overall ExperienceHeated Customer access/loading bays were blocked the last two weeks by unused uhaul trucks , vans and caterpillar front-end loaders stored inside bays. Customers had to park outside on ice and wheel their items in and out of storage. Extremely poor business practice putting customers last.
Kenneth A | Overall Experience