I gave 4 stars because you can't access the climate controlled units 24/7. That's the only downside to this facility. Other than that, I was completely satisfied. Tonya is a consummate professional and always willing to go the extra mile to accommodate your needs.
CHARLES S | Overall ExperienceKokopellis Storage Bank
4035 N Bank St, Kingman, AZ 86401(Gordon And Bank St)
Customer Reviews
Available Units (All Sizes are Approximate)
Storage Customer Reviews
- 4.5 Average Customer Rating
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I gave 4 stars because you can't access the climate controlled units 24/7. That's the only downside to this facility. Other than that, I was completely satisfied. Tonya is a consummate professional and always willing to go the extra mile to accommodate your needs.
CHARLES S | Overall ExperienceAwesome!!! These Ladies always went out of their way to be helpful.
Sami C | Overall ExperienceEverything was great, except that there was a leak and some electronics were ruined in my unit... One of the staff who was very helpful said she was going to approach the owner about making it right for my lost merchandise and all the owner offered to do was give me a different unit. To me, that is not how you run a business. The owner is the only reason my review reflects negativity, not the staff. I don't recommend renting there because he is not a fair businessman and I will not rent there again because of it.
JAMES N | Overall ExperienceWorked for what I needed, thanks!
TO: A | Overall ExperienceThe wonderful woman who staffs the front desk is super-helpful, friendly, and very efficient. She's the best in town to deal with!!!! <3
Heather P | Overall ExperienceEveryone there is very helpful & nice.
DEBORAH J | Overall ExperienceMoving is difficult enough without these kinds of issues. I don't want to sound opinionated. Here are the facts: 1) the neighboring unit is leaking some kind of fluid, possibly battery acid into my unit. The amount of dirt entering the unit is unbelievable. My stuff was in the unit for about 3 weeks and dirt covered everything! If you look up you can see light entering the roof area. Not direct light, but secondary light. I'm not sure if rain would be able to enter the unit, since it didn't rain, but definitely loads of dirt entered the unit from the top and from the door area. I put several sleeping bags in front of the door and it only helped a little bit. I also put cardboard boxes on the floor to make it tolerable. The road to the unit, and on the entire property, is like driving through the Grand Canyon. It has serious potholes and damage everywhere.
Darin M | Overall ExperienceTwo ladies that work in the office are super.
Neil M | Overall ExperienceI was suppose to have a unit free of charge for 1 month thru U-Haul rental. It was not granted, she said I would have to have dropped the truck off first to get the month. She then said she could fix it, held me up for over an hour and never fixed anything. I don't recommend the storage or U-Haul
LORITA O | Overall ExperienceExcellent and friendly service! Very Thankful!
Linda L | Overall ExperienceWe rented our unit for almost three years. The staff is kind, courteous, and professional. The unit was easily accessible and even had doors on both ends, although we only accessed on one side. The entry gate is very wide and we never had issues when pulling our trailer through. Our unit was on the main road after entering the property, so I have no experience with the remainder of the property. There is some deferred maintenance that needs to be addressed with respect to several large potholes that need to be repaired. Also, we had a bit of water damage on a couple of comforters, so inspections of the roofs are probably due. Finally, I would re-rent at Kokopelli Storage if we were moving back to Kingman.
DEBBIE F | Overall ExperienceTanya was the best - she was so kind and helpful
SARAH K | Overall ExperienceVery secure facility. Only one incident noted when interior temp had problems but was quickly remedied.
RANDOLPH W | Overall ExperienceVery helpful, very honest. Good service
Mason R | ReservationWorst area to drive into. All kinds of divots and potholes the gravel ridiculous driving area totally ridiculous very poor management for upkeep of the area as far as the storage unit that was fine but my vehicle bottomed out almost every time going over the gate stupidity ridiculous idiotic but remember the needs of the many outweigh the needs of the few so probably nothing will happen with this message but at least I got it off my chest poor poor poor
ROBERT D | Overall ExperienceMy due date to vacate the premises was on July 6th. Because the movers were late I couldn’t vacate until the morning of the 7th. I was still charged a full months rent at $155.00. Bill said he wouldn’t pro rate for the unit. The unit was immediately rented so he made $310.00 for the month on that unit. Does that seem fair?
Karen C | Overall ExperienceThank you everything went well
BOBBIE/CHRIS T | Overall Experienceseniors that moved out 5 days after due date were charged a full month we pu t up with pot holes and terrible drive never complained you offer nothing for us EVEN A SMALL CUT ON THE 80,00 NO I WILL NOT RECCOMEND YOU
JUDITH/DONALD H | Overall ExperienceExcellent facility and staff highly recommend for your storage needs
Dana M | Overall Experience