Simply super helpful and got me on track with the knowledge I need to maintain a storage unit.
JOSHUA D | First ImpressionsSelf Storage Units in London, ON, N5W5E1
U-Haul Moving & Storage of London
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Sustainable Drive Up Storage
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![Example storage unit layout]()
Medium | 7.3' x 14' x 6.5'
2-3 Bedroom Home
- Rate:
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$174.95
Per Month
- Vanbody
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $174.95 Per Month
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U-Haul Moving & Storage of Downtown Kitchener
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The best and friendliest staff I ever had to work with many thanks to you all.
John V | First ImpressionsWe did have a break into our unit, the team called us right away, let us know and were supportive with getting a new lock put on. The facility was clean and well lit. I would definitely use it again.
MATHEW F | Overall ExperienceThe staff were very helpful. The map provided was helpful in locating the unit. The unit was clean and well kept. Only negative was that the lock was frozen and the lock that was sold to me did not fit on the side recommended for customers to use.
MATHEW F | First ImpressionsGreat Customer Service
Lori M | Overall ExperienceExcellent Customer Service !
Lori M | First ImpressionsThe staff at this facility were amazing and so helpful, made my move less stressful!
Jordy C | Overall ExperienceI appreciated being given a personal guide to opening the storage building and being shown the locker and advice for locking it. Makes things very clear.
Christopher H | First ImpressionsThe staff was amazing and sure did help to make the move to London much better!
Jordy C | First ImpressionsSome employees more so at the front desk exhibited rudeness. But there are those who are also nice. We have witnessed one employee dealing rudely with a black customer since there was a language barrier but her mode instantly changed on the next client who were white people. I felt bad for the black guy. For us we have a couple of times experienced being charge a penalty fee because we were late with the payment for a day or two and there wasn’t a notice sent to us. My card at that time was changed because It got scammed and because I was busy I forgot informing their office about my card change. But after a day I was already fined for overdue payment. And our unit was locked. Although as soon as I remembered, I called them and my call was directed to their main office and I was informed that a day delay won’t penalize me, that I’m still good until 5 days. But I paid the second day of my delay. And yet I was still penalized, without getting any notice for reason given by their staff that everything was in the contract. The other times I had to change my card but when I called the office to settle matter, the staff I’ve talk to was rude on the phone. I got annoyed that time with how the reception was talking to me and so I might have raised my voice a bit but she threatened to cut me off, that I got to apologize even though I know they shouldn’t be dealing with their clients that way. I work with clientele as well, so I maybe know proper and nice treatment, modesty aside. We loved the facility, it is clean and safe and a real nice storage, but client treatment and service was bad for us. My apology for these comments but clients have the right to be treated nicely since we deal with them nicely too and we are paying all our fees. I commend the lady (forgot to check her name) who checked out the unit when we did the return. Also the lady who gave us the tour when we first visited the facility. The only two nice people that we met at this storage. Thank you anyway U-haul for taking care of our needs.
Agustin P | Overall ExperienceIt’s been a pleasure dealing with the staff. They are all amazing, helpful and knowledgeable. The front office staff definitely has a great connection with one another always upbeat, positive, friendly and professional. I would definitely refer any business to Uhaul as I really enjoyed my experience. Thank u for making my stressful situation manageable. Kind regards, Bonnie Stevens
Bonnie S | Overall ExperienceUnit had a roof leak and door was badly worn and damaged allowing bugs and water to enter unit.
Joe W | Overall ExperienceAssistant Manager I spoke with in person was extremely unprofessional and rude. For that reason I would not recommend this specific location. I am using it for the bare minimum needed. I would recommend other U-Haul locations that take customer service seriously though.
Christopher H | Online Move In