Great Staff. Very caring and helpful staff. The facilities are always clean and easy access.
TANNER T | Overall ExperienceSelf Storage Units in Rogers, AR, 72758
U-Haul Moving & Storage of Rogers
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StoreMax
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Friendly Staff and fantastic facilities.
TANNER T | First ImpressionsI rented a storage unit at this location, 2801 S 8th St. Rogers, AR. I advised them on February 28, 2024, I would be moving out of the storage unit on March 2, 2024. I was told I would have to pay for the entire month of March regardless of when I moved out. I was told U-Haul doesn't pro-rate their charges. As I advised U-Haul, I moved everything out on March 2nd. After loading everything up, I went to the front desk and asked if there was anything I needed to sign or do before I leave the facility. The two male employees said, "No, there's nothing more you need to do." Today, March 30, 2024, I was charged for storage that I notified them on February 28th that I was moving out on March 2nd. I have been calling the U-Haul store since 10:47am, no response from the business. I keep getting sent to customer service. Each person I have spoken with sends the store a message and calls them, no response. It is almost 2pm while I'm writing this review. This is a complete lack of professionalism and poor customer service. There is no reasonable excuse for not returning a customer's call in a reasonable time frame. I was never late on the monthly charge, but they can't respond and refund me the amount taken out of my checking account today. The last customer service person I spoke with told me my account has never been closed out. There is no attention to detail at this U-Haul business. This business has no concern for their customers.
Allen L | Overall ExperienceRenting the truck and drop off became a nightmare. Pick up they couldn’t find me even though I reserved before hand. Then, later that day I got rerouted to drop off an hour away from the original drop off location. I called 3xs and talked to customer service and the transportation dept. I had to delay all storage and drop off times I had originally planned for (having 3 kids in care seats) I had to pay a babysitter for this 12 hour move to get there and 12 hours back. Very disappointed in the rental uhaul services and will not be using them in the future. The storage was the easiest part of the process.
Rebecca J | Online Move InExcellent.
tylinda m | Overall ExperienceExcellent staff. Nice and friendly people! The storage was amazing and the facilities were nice and clean! I will always do business here! Thank you again!
TANNER T | Overall ExperienceOnly negative is the elevator being sketchy, everything else was fantastic
kyle M | Overall ExperienceThe manager of this facility is amazing! Can't say enough good things about him. Was always friendly and very helpful!! First class service!
Zach M | Overall ExperienceTanner is great thank y’all for supporting me in my third move appreciate it!
Jade B | Overall ExperienceI’ve been a customer since 2018 and have always received excellent customer service and the facility was always in top shape.
Brad E | Overall ExperienceAlways seemed that the elevator was down in the summer hot months and always working in the colder months, which means you have to climb up and down the stairs when it’s super hot outside which sucked! Other than that all was good.
PATRICIA E | Overall ExperienceRent just kept going up.
mike s | Overall ExperienceThe service here was excellent. Very clean and secure. I recommend this facility and will definitely come here again if the need arises.
TINA B | Overall ExperienceVery helpful
Kevin L | Overall Experience