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Fonda Williams | Overall ExperienceSelf Storage Units in Grand Rapids, MI, 49512
U-Haul Moving & Storage at Centerpointe Mall
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Division Avenue Self Storage
5633 Division Ave S, Wyoming, MI 49548 View Available Units
(U-Haul Neighborhood Dealer)5.9 miles from this location -
U-Haul Moving & Storage of Downtown Grand Rapids
500 and 532 Grandville Ave SW, Grand Rapids, MI 49503 View Available Units5.9 miles from this location -
U-Haul Moving & Storage at Burlingame
2720 Burlingame Ave SW, Wyoming, MI 49509 View Available Units6.7 miles from this location -
U-Haul Moving & Storage of Byron Center
701 68th St SW, Byron Center, MI 49315 View Available Units7.3 miles from this location
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Storage Customer Reviews
- 3.5 Average Customer Rating
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The staff was great but little direction on how to access the garage and storage. The staff was unsure of the height of the unit and better knowledge of the units would be good. Telling people there’s no elevators for the upstairs unit would be critical. You need to invest in to this older facility. No elevator, narrow hallways, no lighting inside the storage unit. Otherwise, unit was dry and clean
Mary Behm | Online Move InLasondra jackson and Kazya were the 2 I worked with the most they were always a big help and always had pleasant attitudes I really appreciate them
Gabriel Waters | Overall ExperienceLove uhaul but issues with asset matching and literally terrible storage space, it’s a room with a dirt floor ulg so scary looks like how bed bugs are spread
Kelcey Hall | First ImpressionsThe second key that came with the circle master security lock that "I HAD" to use and purchased (at the 7425 e Washington st location in Indianapolis) DID NOT WORK. It was too big, and that was the only one I had on me at the time. The employees at that location suggested I call a locksmith because it would be "faster" than the service thru could provide for me meaning NOONE could have assisted me until the next day. I had already reserved the UHAUL so I couldn't be refunded AND I was on a time constraint anyway because I had to be in Michigan the next day. So I spent $170 on a locksmith which should not have been the case. And then once the locksmith got there, he needed an outlet to plug in the tools he needed to use to get the job done. EVERY SINGLE outlet in that building was not working, so we had to use MULTIPLE very long extension cords just to be able to reach the main entrance to the locksmiths car, because he had a power connector on deck in his car. I was thankful that one of the employees could provide some extra extension cords to do so. So once I finally get into my unit, I loaded up my truck but then of course I didn't have a lock to secure it so I had to buy another one from your establishment immediately. I finally get on the road to head to my drop off location where they told me I had a free storage unit for a month and when I got to that location (the one on 2345 Alpine Ave NW Grand Rapids, MI 49544 United States) they didn't have a storage unit. This location then referred me to the next closest UHAUL which was on 500 Cesar E Chavez Ave Grand Rapids, MI 49503 United States This place did not have any storage available. So then I went to 3815 28th St SE Grand Rapids, MI 49512 United States Who thankfully had a storage unit available (the free one that came with my reservation). When I went to go lock it with the same high security disc lock that I then again HAD to have (not my own), did not align with the hinges on my unit. I brought it to the managers attention and he hammered the hinges together so then they were aligned, however the disc lock that I "had" to use still wouldn't fit. So I used my own little master lock that I normally use for work, which is not secure enough in my opinion. Not to mention, my 6ft $5,000 couch did not fit in there and that was the first thing I tried to put in there. Well I wasn't going to just leave the couch so I had to take it out of my way to make sure it was safe. I think the least the man could have done was put one of the master disc locks on my locker vs my little one which is a huge risk factor for my stuff getting stolen. In conclusion, the convenience of this whole situation was totally not ideal and I think I need to be credited at least for the locksmith, the risk of having to use my own lock (that I use at work but didn't have) which is 100% not fully secure on my current storage unit, & the extra fuel it took me to go back and fourth (which probably put me over my miles). I have used UHAUL before and never had anything like this happen to me.
TAYLOR NASSER | First ImpressionsUnits were entirely too small. Couldn’t even fit a couch through the tiny door. Ceiling was maybe 6ft tall. Had to cancel my reservation and find a better unit elsewhere
Steve Misiura | First ImpressionsI asked for a lower unit because I had furniture and I was given a 3rd level storage unit I could barely turn my couch into as everyone walked past me as I pulled my couch up 3 flights of stairs one guy decide I'd had enough and helped it was truly frustrating and hard but I was stuck with it and kept on
MIGUEL GARCIA ORTIZ | First ImpressionsBest storage I ever used.
Kenyetta Lee | Overall ExperienceThis storage unit was fabulous and exactly what we needed for the time we needed! My only “complaints” would be the lack of lighting inside the unit itself and the increase in monthly rate. I’d highly recommend this location as the staff are friendly and very helpful!
Sarah McLaughlin | Overall ExperienceOnly negative was if you needed help in the store/ staff there was usually a wait as lots going on with rental uhaul and not enough staff . Staff did best they could though
SHAUN LEE | Overall Experience