I was pretty disappointed to find out that I was moved out of my unit within a couple days of moving in by someone at the location. My unit disappeared out of the app due to being moved out. Luckily, when I called back, the person on the phone was able to fix it for me and reinstate my move in. Overall, the location did a good job handling the situation, but it was a very scary moment for me.
Michael M | First ImpressionsSelf Storage Units in Lynchburg, VA, 24502
U-Haul Moving & Storage of Timberlake
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- 4.0 Average Customer Rating
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In the 15 months I had things stored, the price of the 5x5x10 unit increased twice. When it reached $80 per month, I couldn't see it so I pulled my things out. I've used U-Haul on 3 different occasions and been quite pleased. But I live on SS and can't afford another rate increase. The cost of living has increased everywhere, but my social security check isn't enough to cover my expenses.
Carolyn D | Overall ExperienceONLY ONE ISSUE
Kathy B | Overall ExperienceI still need my final receipts.
George S | Overall ExperienceCommunication was a concern during the time I had a unit here. Even on the initial day, when I was directed to the unit, communication was missing. Many of the units are not in numerical order. The gentleman at the desk gave directions, then said he would be there in a few minutes to check on me, making sure I found the place. It took almost 20 minutes of wondering to arrive at the unit and no checkup occurred. In fact after signing the paperwork, I never saw anyone from the office. I could have been mugged in that back aisle on that day and no one would have noticed! There was an initial confusion regarding automatic payments - it was not thoroughly explained, and an assumption was made on my part leading to a late payment and a lockout at a difficult time. Communication was also a problem, involving a late payment and a safety issue with my bank. Instead of contacting me via phone or text, a letter was sent to an "alternate address" that I had not realized was even given- that of my sister in Michigan! Regarding security, I assume the place is being observed at all times in all places by camera, as the property is wide open, accessible to anyone at any time. Regarding communication: during the aforementioned issue, I spent over an hour on the phone being passed around from office to office, none of them being on the property, in order to figure out what had happened and why I was locked out. Not helpful when I had to leave my 90-year-old bed-bound mother in order to pick up what was needed from the storage unit! When things went well, they were fine. When things were difficult, it was hard to find someone to help with the resolution. As far as what I recommend U-Haul to a friend- you sort of have a lock on things for a short-term rentals!
Lucinda D | Overall ExperienceThe staff at this location are professional, extremely courteous and in my opinion they are the best of the best. Thank you for giving me a great experience while arranging for a storage unit
Dolores A | First ImpressionsI do not recommend this place. Many newer and nicer units available in the area. Also they kept jacking the price up over time. Rain leaked into the unit and ruined some items as well. Not a quality place - nothing got renovated only just ended up paying more and more. Go here to rent a truck, not a storage unit.
MATTHEWJOHN R | Overall ExperienceAlways a problem
SHANNONREBECCA M | Overall ExperienceStaff is always professional and helpful.
Harley L | First ImpressionsWhen reserving a unit it needs to be clarified whether it’s covered or not, all of my furniture is covered in bird poop
Taylor W | Overall ExperienceI want to thank you for the generosity we received in the time of need!! God Bless!!
Robert m | Overall ExperienceAwesome facility at a great location and cheerful staff. Particularly liked U-Haul self service.
SAMUEL J | Overall ExperienceStaff seemed very incompetent and did not know what customer service was.
Josh A | First ImpressionsWas charged a cleaning fee on top of a storage fee for a unit I had completely moved out of. Not satisfied at all.
Mylove C | Overall Experience