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Joan M | Overall ExperienceSelf Storage Units in Tucson, AZ, 85741
U-Haul Moving & Storage at Ina Rd
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Storage Customer Reviews
- 5.0 Average Customer Rating
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Lori and General Manager were very helpful and friendly.
Truman C | First ImpressionsI rented here for 25 months on autopay during a multistate move.My review is based on Chris the store manager, he was great from the beginning, he is super helpful, friendly and does a great job caring for the customer. My last interaction with the Asst Mgr would be zero stars due to the following: Upon preparing to move out, on the 22nd of March I was fully paid until the 5th of April, the assistant Mgr. left a rude message on 3/23 at 12 noon saying she was going to get a locksmith to cut off my lock on my unit, and charge me $80.00 if I didn't return 3/23 and remove my lock. I didnt see her call until after hours, I called back, shocked, upset and confused; why would you threaten me, it's still my unit through 4/4, I fully intend to return and sweep out the unit where a small amount of smoker pellets spilled( there was no broom on site to borrow). She first defensively tried to tell me I had to be fully out and take my lock, once I explained that I was paid through next month, I was moving 15 days in advance, she'd realized she made a mistake, and apologized, however this was way out of line to make the call in the first place, checking records should be the first action before leaving a message that was intended to threaten a customer. I returned that evening to remove my lock on 3/23 and vacate a full 13 days in advance so I didn't have to deal with any futher interactions.
Katherine H | Overall ExperienceThe staff were very nice, helpful and professional. It is one of the best U-Haul establishments I have done business with and I will be back here again. Thank you for everything, Barbara
BARBARA K | Overall ExperienceWell rounded group of workers !!!
Christopher S | Overall ExperienceMy overall experience was very good. Other than an occasional U-Haul truck being parked in the way and the gate card sometimes taking forever to get in or out of the complex, my biggest and really only concern was the numerous increases in the monthly rental fees.
FREDERICK K | Overall ExperienceEverything was good, the only thing that i was disappointed in is after using you for 7 years i could not be refunded a prorated portion of my recent payment on the storage unit that i ended up closing out with you.
elisabeth d | Overall ExperienceThe thing I appreciated most was the Customer Service I got from Chris Miller.
JOHN G | Overall ExperienceEveryone was always willing to help and always pleasant to deal with. Not once did I go in there and not have someone happy to help.
brooke k | Overall ExperienceBryan was wonderful, and a big help in a tough situation.
melissa R | First ImpressionsI am a little late with this review. Booked the end of October. Lori was absolutely wonderful and helpful with the storage unit. She was courteous and kind. Grant took my truck reservation and was also helpful. Seems like you have great people working at this site. Alicia Bass 520 345 2479
alicia B | Overall ExperienceSo happy storage facility so close to where I live. Very convenient for me.
Emma C | First Impressions