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Regina Pendergraph | First ImpressionsSelf Storage Units in Fort Wayne, IN, 46803
U-Haul Moving & Storage of Downtown
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U-Haul Moving & Storage at Glenbrook
4611 Coldwater Rd, Fort Wayne, IN 46825 View Available Units3.0 miles from this location -
Van Wert Carts & More
883 N Washington St, Van Wert, OH 45891 View Available Units31.4 miles from this location -
Liberty Storage Ohio
130 Liberty Street, Fort Jennings, OH 45844 View Available Units44.4 miles from this location -
A Team Storage Units LLC
620 E St Rd 120, P.O. Box 56, Fremont, IN 46737 View Available Units45.7 miles from this location
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Storage Customer Reviews
- 3.0 Average Customer Rating
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With in 24 hours of using my debit card at this location I received fraud alerts from my bank that my debit card had been used for unauthorized purchases. The travel staff working this location is in trustworthy.
CAROL MONTOOTH | First ImpressionsN:A
Nashon Williams | First ImpressionsNone
jeffery Allen | Overall ExperienceI have always patronized Uhaul fir moving and storage. However this experience has been the worse. The staff at Washington Blvd, FtWaybe IN talks down to paying customers. Worse I rented larg storage unit and each time I checked in there was evidence of mouse infestation. Swept dead adult mice out of doorway on two occasions and upon moving out found shredded mouse nesting in my clothing, bed linens and upholstered sofa. They ripped apart stored paper towels and books and set up camp in my belongings. Dead baby mouse carcass under sofa cushion and mouse droppings and urine stains. Pics document proof of infestation. I really would like Uhual to take responsibility by footing the bill for professional steam cleaning, disinfecting and sanitization of my furnishing....not to.mention the loss of certain items I just threw into the trash. The smell.of urine and droppings is horribke nowcthat my furniture and belongings are in mew apartment. The deeply affect me as I suffer from severe asthma associated with animal dander and droppings such as cat litter box that is not kept cleaned and cleared of waste. I will.be reaching out to corporate for a resolution. Otherwise; my experience would have been flawless as it has been in past years.
tammie hilliard | Overall ExperienceThe units are pricey for the size.
ROBIN ALEXANDER | First ImpressionsI paid my fee for the month early because I would be out of town when it was due. When I returned from vacation I was sent several emails stating I had not paid my monthly fee and had serious charges for late fees. I had my receipt and the person at UHaul did not print all of my receipts but it had that I had paid early. The lady was rude and told me " next time you will have to pay late fees"! I politely told her that I would not be paying for any mistakes they made in the future and that I would probably be moving my things to another storage place. I have had my unit for many years and has always paid.
SANDRA NEWSON | First ImpressionsOlder facility stairs to second floor.
John Crites | Overall ExperienceEverything was good with the small exception that there was a dead and desiccated rat under the door of my unit when I went to move out. Everything inside seem to be fine, but it was still unnerving.
andrew berg | Overall ExperienceThe facility as a whole is fine. However I'm taking away one start because stairs are not the thing when storing items. The stairs would normally have been a deal breaker for me.
Erin Barger-Albu | First ImpressionsCommunication between stores was frustrating. I reserved a storage unit on the phone with someone, they made the reservation. When I got to my location, the U-Haul location didn’t have my reservation at all. I also was told I could drop off at the location I was going. Because the national system was off, I was asked to drive to a location an hour away, instead of the current location was at. It was pretty frustrating.
Juan Aguilar | Online Move InGreat service and place was very helpful and clean
David reamer | First ImpressionsIan and Kevin were super great!!! Both have great customer service every time we’ve encountered. Jeanette was okay at times. Dee(assistant manager) dresses inappropriately-shirt unbuttoned with cleavage showing and has a poor attitude towards customers also with staff. During my rental the overhead door was not operating and left open at all times for months…I didn’t feel safe to enter during times the office was not open.
patricia jemison | Overall ExperienceEverybody was helpful
WADE SIMPSON | Overall ExperienceJeanette and the man with a beard and glasses made my experience so easy. Jeanette made sure she went over everything with me thoroughly and made sure I understood what was going on. She helped me get checked in and checked out. She was very kind and you can tell she works very hard. The man (I wish I knew his name he was working 5/22/23 with Jeanette) was very helpful as well. He looked at me like a person not just a way to make money. they deserve recognition for the work they do. Thank you.
lilly lidsey | First ImpressionsI changed my mind at last minute or just around 24 hours after renting the storage unit and decided I didn't want or still need to rent it I it's been 12 days and I still haven't received my refund or a even a call back on this matter and then the manager goes on vacation Respectfully Larry W.Biller 03/15/2023
Larry Biller | Overall ExperienceYour staff was above and beyond I had a great time interacting with each and every one of them. The only thing I would say is maybe get some more carts let customers know you don't have an elevator to that 2nd floor and maybe I down the heat and there are little cuz it's like death in there but other than that everything was superb great location great staff would recommend to anyone
Laurie Weil | Overall Experience