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Tracey Clark | First ImpressionsSelf Storage Units in Hillsboro, OR, 97123
U-Haul Storage of Hillsboro
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Were told over phone that 2 10x20 climate controlled units were reserved for us. Confirmed 2 days prior to arriving with 2 26 foot UHaul trucks from Bend OR - 4 hours away over snowy mountain pass. Learned only. 10x20 and a 10x15 in outside units were reserved - not climate controlled. Ended up renting 3 units to accommodate our belongings. Getting through paperwork took almost 1 1/2 hours. Everyone friendly but seemed chaotic. Then found the two 10 x 15 units were filthy - not cleaned at all. One even had dead mouse in corner. Spoke to a manger before we left regarding my concerns.
Daelene Schwartz | First ImpressionsUnable to access the unit. Multiple times I arrived to find U-Haul trucks parked in front of unit blocking the unit door. Waste of my time and money
Gavin Leedy | Overall ExperienceThe latch on our unit was hard to slide back and forth. I had requested that it be oiled but it was not. I oiled it the last day before moving out. Everything else was fine. The one time I went into the office I had to wait a long time. Could use more help behind the counter. Everything else was fine.
Dave Paldino | Overall ExperienceCould use more counter help. Had trouble calling on the phone the first time I tried to contact you from the road however I believe I was talking with someone not located at your facility. The second time I called the 800 number things went well. You could use more help on your counter for customers checking in and out. The unit was clean and easy to access. I did ask someone to see if they could grease the latch on the storage unit as it is hard to open. This had not been done yet. Storage unit 1113.
Dave Paldino | First ImpressionsThe staff was so unprofessional. I would be embarrassed to have them working for me when. You are? Told to sit down. And you ask did you tell him I'm here in the responses? You want me to go on the bask through with them? Yes. Cannot believe they drink people like that. The only reason I did not walk out is? It. Was a domestic violence? Situation and we needed a storage unit after being lied to and told they were under renovation and didn't have 112 hours later. They did if you want to hear more give me a call. 5 0 3 8 8 4 6 8 6 9. I will never ever. Written you Hall again.
MARY GUNDRUM | Overall ExperienceThere was an alarm that went off everytime we opened our unit; this was my only complaint as it was brought to the office's attention and never addressed.
merle redwing | Overall ExperienceVery helpful staff
John Albright | First ImpressionsSuch a great experience. Knowledgeable and helpful staff.
kaparah simmons | First ImpressionsHelpful and friendly staff.
Gabriel Jones | Overall ExperienceJacob was super helpful and understanding! He explained rules and guidelines and expectations. I appreciate his time and customer service! Will be back!
MILDRED RENDEROS RUIZ | Overall Experience