I would not recommend U-Haul to anybody, the reason: Terrible website, it is a nightmare, it glitches all the time and I had problems with it since day one. First experience was when I returned my rental truck, it took me 2 hours to return it because the website was not working properly. Customer service agent was helpful but it took her a while to actually complete the return because she insisted in help me trouble shoot, website was not working. The second bad experience was when I set up my monthly payment and for some reason it was deleted and my payment did not go through. Lastly, when I was moving out it took me forever to load the pictures of my unit showing it cleaned and empty, I kept getting redirected to the previous page.
Claudia T | Overall ExperienceSelf Storage Units in Aurora, IL, 60504
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U-Haul staff members were great and made our rental from start to finish easy, professional and smooth.
James k | First ImpressionsGreat service, friendly, compassionate
ELLAR G | First ImpressionsDirty overall. Rent too expensive. General water and bug damage in unit. Not work the price.
TIM T | Overall ExperienceThe guys were the best very helpful the greatest
CARREN G | First ImpressionsElevator broken on day of move-in. Why is there only one elevator for the entire bldg? Woman at counter was unapologetic and totally indifferent to us offering no solutions other than, "there are stairs." We wasted time, money and gas loading a uhaul, driving to the facility and then having to drive back home and unload the truck. There was no possible way we could have moved our stuff in using the stairs. There was no way we could have moved in using the stairs. It would have been extremely exhausting and so time consuming, we would not have made it to our other destination that day. I have knee problems and could not have made all those trips carrying heavy boxes up stairs. What makes this situation worse is that I had spoken with a man at this facility the day before to reserve our unit. He was aware we were moving in the next day and made no mention of the elevator being broken. We know it was broken that day before. There were some gentlemen there attempting to move in a second time and told us the elevator was broken the day previous. What a dumb facility. Only one elevator. No communication with customers regarding state of said elevator. And sullen, indifferent staff manning the front desk. We got this unit free for a month and I don't even want it anymore. I rather pay a different company like Metro Storage.
julie K | Online Move InHave rented trucks before, got a storage unit and have had to push my move back 2 times because their elevator is down. Everyday, it was supposed to be fixed the following day. Will be canceling contract and never got to use it.
CABRIA G | First ImpressionsThe staff is what makes the experience most comforting by being accessible and informative
Ray T | Overall ExperienceBryan was extremely helpful
John R | First ImpressionsThank you for five years for a secure and friendly place to store our overflow of "stuff".
Diane W | Overall ExperienceClean, well lit facility with reasonable security. The staff was helpful.
Michael H | First Impressions