The employees tried their best but were unable to access some of uhauls systems. The first question is double barreled. The units were secure. But they were horribly lit.
Nathan M | Overall ExperienceSelf Storage Units in Moscow, ID, 83843
U-Haul Storage of Moscow
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The communication is terrible and they don’t tell you all the facts ! DO not rent from them ! L They are dishonest and the biggest untruthful people I have met ! Very unprofessional from every person in the store . I didn’t even have my units for 24 hours and they refused to give me a refund on the amount I paid even though both units I rented had nothing put it to them ! Be very careful don’t rent from them look elsewhere in town !
Beth B | Overall ExperienceHad a major scare because some one marked my unit as moved out by mistake and took an hour on the phone to figure it out causing me to pay for an extra month that I had previously gotten for free because of a deal on the site. Also had multiple emails about paying for my unit after I moved out.
Jayden S | Overall ExperienceVery friendly and knowledgeable staff. Thank you very much!!!
MISHELLE L | Overall ExperienceWe had a great experience and it met all our needs and will use U-Haul services in the future.
katie L | Overall ExperienceBated, switched and scammed. I arrived from out of state with an online confirmed storage space reservation and was told reservations were only “requests” and the unit I reserved was not available. The only unit “available” was twice the size and price of the one I had reserved. I was then asked to provide a different email than my online account “for security”. The higher priced unit was then booked on an account under the second email. I was a “ no show” for the original reservation under my primary account and asked via email for feedback on why I did not keep my reservation. When I expressed my concern about this I was told by staff that they are the only U-Haul in a town with two universities so they can get away with anything they want. I contacted the manager with no response.
Cheryl C | Overall ExperienceI had a lot of difficulty in checking out of my unit. I am not local, and only needed it because a different local Uhaul left me high and dry on the morning of my house move. I tried the app, didn't work. I rang the office and was "put on hold", briefly before being cut off and hung up on. The 1-800 number are unhelpful. Nightmare.
Alex K | Overall ExperienceFantastic!
Bob G | First ImpressionsVery surprised how safe, key entry was nice, others in the facility were actually nice too, very glad this was available in Moscow.
Glenn D | Overall ExperienceThe staff was great every time I've dealt with them!
Cindy S | Overall Experience