The redundant swipe in with your card could be frustrating at times and the fact that you swipe on. The right then on the left to get in separately.
JASON SOKOLOWSKI | Overall ExperienceSelf Storage Units in Vancouver, BC, V5X2V4
U-Haul Moving & Storage at SE Marine Dr
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Storage Customer Reviews
- 4.0 Average Customer Rating
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We ended up requesting a refund after seeing the unit which required portable stair access. The person who checked us in said almost nothing to us during the process and we were not comfortable keeping the unit lease.
Trevor Demerse | Overall ExperienceYes, your facility is clean & accessible. However, I wouldn't recommend you to anyone. My storage fees increased by 25% over 2 years. This is deceptive & shady business practice. I've used other storage facilities over the years & this was not the case. I chose U-Haul based on a specific monthly rate that I could afford & I wasn't informed by a staff member (prior to moving in) about your frequent increases in fees. I found out after I had moved in & after it was too inconvenient to move out (I'd already paid for the moving truck, movers & had left the city). I assume that's why you do it this way: quote a low price to draw people in & then after they move in, frequently increase their monthly fees knowing it's challenging to leave after all the effort has been invested. Shady. You should be clearly informing customers that this is part of your business model BEFORE they move in. I'd respect & recommend a business if they were honest, upfront & transparent from the start - which you were not.
DANIELLE SABBE | Overall ExperienceThe person that served me was very helpful, pleasant, and answered my many questions.
Glenn duke Robertson | First ImpressionsFrequently there were no moving dolly’s available. They seem to get moved to the East side and the signage suggests a fine will be given if you go to that side to retrieve a dolly. Once I realized that I wouldn’t be fined I would go and get one, but it was frustrating. Also having to enter my code twice to check in and open the door seemed redundant and the garage doors seldom worked. Those were the only real downsides. Very clean and bright.
DAVID BERENBAUM | Overall ExperienceVery friendly and accommodating staff, stuff stayed safe, even after being notified of a flood a few years back. Thank you for keeping my treasured articles safe :)
Cody Griffin | Overall ExperienceMy brother and I were both extremely happy with the experience! We were raving about it afterwards!! So convenient to have the trucks and storage in the same place!
Nikki Klein | Online Move InOffice staff are polite, knowledgable and helpful. Would be even better if more loading spaces are available for driving customers - the one at main entrance is always full.
Ho Yan Lam | Overall ExperienceAbove Average because of female employee overusing and often blocking the washroom for her convenience during the working hours. Apparently as a refuge during the long hours of her shift. Otherwise Excellent. Thank you for your services and good luck in 2024, we all will need a little good luck thesse days, Regards, Martin O.
MARTIN ONDRASEK | Overall ExperienceServices are too expensive. No percentage paid when closed early….
Joan Marc SALDEVAR | Overall Experience