The staff was busy, and maybe even a little short-handed, but everyone was friendly and helpful ...
Carl C | First ImpressionsSelf Storage Units in Indianapolis, IN, 46227
U-Haul Moving & Storage of Southern Plaza
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U-Haul Moving & Storage of Downtown Indianapolis
1430 N Illinois St, Indianapolis, IN 46202 View Available Units5.5 miles from this location -
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6525 E Washington St, Indianapolis, IN 46219 View Available Units6.6 miles from this location -
Shortridge Storage LLC
405 S Shortridge Rd, Indianapolis, IN 46219 View Available Units7.0 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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Mary and Stacy were always so helpful.
Kristina C | Overall ExperienceUnit was difficult to find - no direction provided in self check in process. Storage unit was equipped with a mice poison box. Nice!
DARWIN T | Online Move InYou did outstanding service at first I had one running from public storage could not get access and then would not refund my money even though it was their fault I couldn't get in there's some kind of glitch in your system still have not yet received the refund from them you guys were outstanding
jack n | Overall ExperienceIt would be better if there was an elevator to the upper level but besides that it was a very convenient process
Malcolm C | Online Move InCould not gain access to the unit for 2 days. I had to pay double for a van rental to bring some stuff to the unit only to not being able to use it. The rental was a waste of money charged two times because I was told the next day I was going to be able to get in the unit.
Amanda E | Online Move InThe person I talked to on the phone when I ran into app issues was very helpful as well. And upbeat! Which, has its value in the service industry from time to time. Once, I got to the store to pick up my truck, Demitrius was knowledgeable towards all my questions, while not wasting either of our time. Great team.
Vernon B | First ImpressionsStaff was always there to help if need it, with smile good personality, not many place anymore workers are friendly or good customer skills..i appreciate great service Thank you
angela p | Overall ExperienceAn employee messed up my account and didn’t fix it properly. I was forced to pay a double payment I was forced to pay late fees I was forced to be moved in and moved out of my storage. I was forced to do all kinds of things, and then, when I moved out of my storage just the other day, they tried to force me to go back up there and take pictures and threaten to charge me if I didn’t however, I did not go up there and take the pictures because I didn’t feel like that. That was my responsibility. I had my storage there for four years and the last four months was terrible. Just absolutely terrible and that is why I no longer have storage there. I would’ve just assumed so my stuff to keep my stuff there another day not to mention , the lady behind the counter flirted with my husband and batted her eyes and called him hon and caressed his shoulder completely disrespectful. that place used to be so good and out is just a complete wreck. I should’ve never been forced to pay any of those things when it was their fault when my account got messed up, I simply went in to get a new card because mine wouldn’t work anymore because I’ve had it for so long, it was despicable quite frankly.
Samantha K | Overall ExperienceCalled for help and the rep was rude!
Jarvis N | Overall ExperienceTrying to get moving to the store to have been a nightmare it was supposed to be a drive-up unit outside and it was an inside unit so there were a lot of issues but the gentleman at the store was very kind and very nice and figured out a solution for me.
Debra T | Online Move InThe employee that helped me both occasions was awesome. Super friendly, and extremely helpful.
Jason R | First Impressions