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Kyle J | First ImpressionsSelf Storage Units in Virginia Beach, VA, 23462
U-Haul Moving & Storage at Town Center
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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U-Haul Moving & Storage at Plaza Trail
140 S Plaza, Virginia Beach, VA 23452 View Available Units3.3 miles from this location -
U-Haul Moving & Storage at Janaf
5609 Raby Rd, Norfolk, VA 23502 View Available Units3.8 miles from this location -
U-Haul Moving & Storage at Greenbrier
664 Woodlake Dr, Chesapeake, VA 23320 View Available Units6.2 miles from this location -
U-Haul Moving & Storage at North Military Hwy
7448 N Military Hwy, Norfolk, VA 23518 View Available Units6.6 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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When I rented the storage space for contactless move in the app and the map made it difficult to find the alarm keypad to put my code in. Then when I got to mu unit. Some else's belongings where already in there. When I called the same day a trouble ticket was put in and was told the issue will be looked into the next day. Called the office and spoke with conner and he provided his email and said that he will look into the storage unit. Called again the same day and spoke to a victoria, I belive. And she informed me that conner left for the day and didn't inform anybody. I was still charged for the unit when I couldn't even use the unit. And when I tried to get the issue resolved no one cared to assist or help me. I submitted the pictures 3 separate times as proof and provided a video during the checkout process. This was a horrible experience and uhual has not supported their end of the contract as all.
Chyanne S | Online Move InThey totally made me feel like everything is going to be okay no complications super simple easy very accommodating thank you
Joleen S | First ImpressionsJust wish they had been opened a bit long over the weekends. This is when facility use is busiest. However, the team at Town Center went over and above to accommodate us getting there late, due to traffic.
Julie F | First ImpressionsHorrible experience. Waited over an hour to get access to storage unit. Reserved a 10x10 but only had a 10x5 - had to cram all belongings into a unit that was too small. Ended up having to take several items to a different storage location. Plan to move my items out of here ASAP. Would NEVER recommend to anyone - facility is dirty, staff is VERY slow, system was not working properly. Did not have size I reserved. Just a terrible experience all the way around.
Becky C | First ImpressionsVery professional and cost effective. I really appreciate it.
JUSTIN R | First ImpressionsKatlyn the manager helped me get my storage unit and she was so pleasant to work with. Will definitely recommend this location.
Troyslen D | First ImpressionsCould use a trash can in the storage unit building.
Daniel H | Overall ExperienceThe door that access the bldg kept locking upon entering while moving items to second floor storage. Constantly had to reenter code; this made the move inconvenient. While holding a couch someone had to reenter the code.
Raquel F | Online Move InThe lady that waited on me was so patient, thoughtful, considerate. I was stressed out & she went beyond normal customer service to make the whole experience a pleasure. It turned what could have been the stressful job of relocating from a nightmare to an enjoyable event.
Carol S | First ImpressionsCouple issues I noticed. There are handful of units where I could see doors tampered or forcefully broken into on the non lock side. I found it very confusing and concerning. Keeping my fingers crossed and hoping that my unit is safe. Facility is good and clean with handful of trolleys to help you move things. Staff is friendly and helpful.
Nitin G | First ImpressionsManager was very nice and helpful.
Daniel H | Online Move InManager was horrible. Horrible customer services. Needs new management and staff.
Airika D | Overall ExperienceThe staff were extra helpful by answering questions and conveniently changing my reservations to accommodate our needs. Sending a special thank you to your team for going above and beyond to help during a very stressful time in my life.
candice g | First ImpressionsWas a pleasure
Dakota S | Overall ExperienceThe asst manager at check out was very helpful and got me thru the refund of pre-payment amount easily.
Victoria G | Overall ExperienceWonderful experience
Elmer S | Overall Experience