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Pearle Thomas | First ImpressionsSelf Storage Units in Augusta, ME, 04330
U-Haul Moving & Storage at Western Ave
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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U-Haul Storage of Kennebec
29 Dunbar Rd, Winslow, ME 04901 View Available Units16.5 miles from this location -
U-Haul Storage of Hayden Corner
177 Veteran Dr, Winslow, ME 04901 View Available Units16.7 miles from this location -
U-Haul Storage of Sebasticook
161 China Rd, Winslow, ME 04901 View Available Units17.3 miles from this location -
L&L Self Storage LLC
34 Merrill Rd, Lewiston, ME 04240 View Available Units
(U-Haul Neighborhood Dealer)22.7 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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Emily was very helpful, patient and gave clear instructions. I would give Emily the best rating.
Joseph Garron | Online Move InVery disappointed that my unit reservation was not honored. I was told there were no more units available in the size / price I reserved. I was offered a larger unit at the *standard* price. Since U-Haul did not honor my reservation, you should have at least honored the price on my reservation. Otherwise, this is just a game U-Haul is playing because finding an alternate storage provider in the area with the desired size and price is impossible to do on the day of move-in. I do not understand the purpose for U-Hail to offer unit reservation if they are meaningless… And giving me a free lock is ok, but I didn’t ask for one, nor did I need one. I had the lock that I purchased from UHaul in May (plus the one I had purchased in May 2022). Further, the unit I was given had a rat poison container inside. Why would I want to entire rats to come in to my unit?
Mark McMaster | First ImpressionsGreat storage in a pinch and easy close out process. Wish they had better dump options broke furniture ugh.
ALEXANDER THOMAS | Overall ExperienceWould be my first choice if and when this service is needed. Very grateful for your facility.
Vishnu Nancoo | Overall ExperienceVery kind people who helped me througha rough time in my life. Will definitely recommend. Thank you.
Allison Auch | Overall ExperienceOften times, the staff did not seem to know what was going on. I called and spoke with Aiden who told me it was OK for ABF trailer to be delivered to the site and left overnight while I loaded it. Then Brianna refused to allow the ABF trailer to stay -this exacerbated the stress in my move. I’m also concerned because I was told that with each U-Haul truck rental, I would receive one month of free storage. Seems silly to me that the rule is Storage in one facility is not allowed. but what if that is what your customer needs?
susan frost | Overall ExperienceProcess to secure the unit online was inconvenient and time consuming. The pictures wouldn't load and the whole process took some time. Then I got charged double price of 99.95 when I only asked for 1 month. I called and they said they didn't see 2 charges but the money has already been taken out of my account. So it's my loss i guess. Not fair.
morla connor | Overall ExperienceOverall a good experience. I have two critiques that made this a 4 star experience rather than 5 star. 1) I had a upper level locker which required use of the portable staircase. The opening at the top of the staircase was too narrow to easily passing U-Haul medium and large boxes into the locker. Therefore, we had to lift the boxes over the rail. I would have expected the staircase to be designed to the dimensions of the U-Haul boxes. 2) The units are billed by the month, and the rate is not prorated if I move out mid-month. I went one week past my bill date, but paid for the whole month. I'm sure they rented out the unit after I moved out and effectively collected double payment for the last 3 weeks of the month. I leaves a bad taste.
MICHAEL CHANG | Overall ExperienceI did not like driving into the U-Haul driveway, towing my vehicle after a six hour trip, and not knowing who to talk to for assistance. There were several staff people there unbeknownst to me as they had no uniform or T-shirt, indicating that they were employees.
susan frost | First ImpressionsNeed to have more people especially in the Augusta I haul. Over all it was a good experience.
Jennifer Pelletier | Overall ExperienceOne employee I would never want to deal with again. He did the rental truck return check. I’m not sure that I wasn’t still overpaying. He tried to add a $18 fee for the gas tank amount. The truck as returned just under full as what it was when I rented it. He tried to document 1/2 full tank. This guy was not pleasant in any way, was very arrogant! The other employee was very professional and verified that the gas tank was as I said. I’m sorry for not catching his name or the other guys name. One should be terminated and the other should get a raise. My complaint is of the rental truck and not the storage rental.
Betti-jo sidelinger | First Impressions