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MICHAEL B | First ImpressionsSelf Storage Units in Rochester, MN, 55906
U-Haul Storage of Rochester North
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Available Units (All Sizes are Approximate)
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U-Haul Moving & Storage of Rochester
1641 Civic Center Dr NW, Rochester, MN 55901 View Available Units3.3 miles from this location -
U-Haul Storage at Broadway South
2907 S Broadway, Rochester, MN 55904 View Available Units6.4 miles from this location -
U-Haul Moving & Storage of Rochester South
3265 Commercial Dr SW, Rochester, MN 55902 View Available Units6.7 miles from this location -
U-Haul Moving & Storage of Winona
405 Cottonwood Dr, Winona, MN 55987 View Available Units37.5 miles from this location
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Storage Customer Reviews
- 5.0 Average Customer Rating
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The rental experience was very good except for the checkout. I completed it online and submitted pictures on 12/30/23. I received the confirmation email that the checkout was submitted. The next email that I received was on 1/5/24. It stated that, "We have not received your monthly payment for storage room #2. The rent was due on 1/2/2024. A late fee of $15.00 has been charged to your account." I replied to the late notice email with a copy of the checkout confirmation email. The error was corrected later in the day, but it was similar to an experience I had earlier in 2023 where I completed the checkout but still received a late notice.
Kraig W | Overall ExperienceEverything was fine and what I expected. Move-in Date was 11-26-2023
barbara l | Overall ExperienceAll was good
barbara l | First ImpressionsThe staff really helped us out in a pinch. We reserved a storage unit from another facility and they were nowhere to be seen. Called Uhaul and in a matter of minutes they were handing us a padlock! Thank you so much for excellent service!!!
Jacob P | First Impressions10/10 would never recommend
Tasha W | Overall ExperienceI am happy with the service 100% if I ever need a storage again I know where to go!!.
Roberto C | Overall ExperienceMilo was very friendly, knowledgeable, and helpful. Excellent customer service. He seemed to really like his job and took the responsibility to do it well. Thanks!
Tammy W | First ImpressionsBest uhaul staff😉
Sallie M | First ImpressionsComplete garbage, I will never use U-Haul again as long as I live. I wouldn’t recommend U-Haul to a single living person, no one deserves dealing with your terrible company. I’ve never had a worse experience at a business in my life, 0/10 - I couldn’t even get inside to store my belongings. How about you give people the correct code for the area they are trying to use instead of giving a code to a gate that I didn’t need because my unit was inside and I needed a code I didn’t have that I had to call for. That wouldn’t have been as serious a problem if you had a single employee I could get a hold of to tell me what the code I needed was. (Oh and before you go and blame me like your customer service people, it was the middle of the day, around 11am/noon) Screw you and your scam U-haul
Patrick N | Overall ExperienceI initially had a reasonable experience when I contacted U haul via the internet. Then I downloaded the app and became extremely frustrated. It was not user friendly at all! The facility that I wanted to rent at did not have office hours but a faded sign directed me to the main office. There i had an excellent experience. The staff was super helpful and was able to meet my needs perfectly. Regarding the actual storage facility, entry was ready however upon entry, it was a bit scary. It was very dark. There were no lights on and no light switches immediately apparent.
Melody t | First ImpressionsGarage gate was broken for the duration of our stay. I wish it were fixed, but everything else was excellent! Allen and his team are fantastic!
CHRISTOPHER S | Overall ExperienceOn April 3, 2023, I signed up for a parking spot at the Hadleyview Ct. NE facility so I could temporarily securely park my vehicle for safe storage until I could return to Rochester to retrieve it. The personnel at the main office indicated there were two parking spaces available. I selected one, and received assignment for that space. Upon arrival, there was a "Sno Cone" vendor trailer in that space, partially up on wooden blocks. I checked the remaining space, but there was debris, such as firewood and cinder blocks, to deter anyone from parking there. Some individuals were on the grounds that did not lend to a sense that my vehicle would necessarily remain safe at that location. I left, returned to the main office on Civic Center Drive, explained the scenario, and my contract for that space and facility was cancelled out that afternoon.
KATHLEEN O | Overall ExperienceI didn’t get the updates or details on how do I access storage unit.
MRUNAL C | First ImpressionsI really appreciate the two staff members who checked me in for my truck and storage unit rental. When they heard I was on a tight schedule and budget they went out of their way to make the process smooth for me when they really didn’t have to. They were knowledgeable and friendly.
WILLIAM O | First Impressions