The U-Haul staff at the Railroad Drive were ALWAYS helpful to us. We so appreciated the care the took to be helpful and accommodating to our needs. Having a safe and reliable place to store our vehicle meant the world to us. Mahalo Nui.
Karl S | Overall ExperienceAffordable Self Storage
69 Railroad Ave Ste D, Hilo, HI 96720Customer Reviews
Available Units (All Sizes are Approximate)
Storage Customer Reviews
- 4.5 Average Customer Rating
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The U-Haul staff at the Railroad Drive were ALWAYS helpful to us. We so appreciated the care the took to be helpful and accommodating to our needs. Having a safe and reliable place to store our vehicle meant the world to us. Mahalo Nui.
Karl S | Overall ExperienceBest experience I have ever had with a storage facility. Thanks.
Robert S | Overall ExperienceVery convenient location and affordable. It's not temp control, but those units are 3 times the cost.
James M | Overall ExperienceAwesome service all around!!!
Anastasia C | Overall ExperienceGreat storage facility! The staff are very professional and polite. Locally owned and operated. I would recommend this location as your first choice for storage in Hilo.
Collette W | Overall ExperienceI have stored my car various places on Hawaii Island and this was far and away the BEST. The staff is super nice and I felt they really looked out for their customers.
Janet M | Overall ExperienceOffice worker was courteous and explained everything well. A good experience. Would use again and recommend to others.
Sheila N | Overall ExperienceEmployees always curtious
Seth B | Overall ExperienceWell managed. Good people. I like the fact that you give a partial refund for unused time. It shows honesty and makes me want to do business again in the future.
Adrian D | Overall ExperienceThe fellow that work there was very friendly and easy to work with an absolute pleasure. But I stopped by on a Sunday and Christmas Eve and the place was closed not handy but not the worst things that happened to a fella all in all very pleased would recommend it to everyone
Michael " | Overall ExperienceWe used this storage unit for 3 months. In that time, ALL of our belongings grew moldy and infested with roaches. Mice had been through our things chewing holes all over.
Hope U | Overall ExperienceThe mailbox was fine and the staff were always helpful and friendly. The office was not open for very long on the weekends which was difficult sometimes when I needed to pick up my packages. There were many times when I was stopping by and someone had let their dog poop in the parking lot, and had not picked it up. The mailbox rent was affordable when it was $10 per month, but after the price increase of more than 200% there was no way I wanted to continue my contract. Not to mention the requirement to pay 6 months up front. Especially since it is difficult to find a mailbox rental anywhere around Hilo, this seems like taking advantage of people who have no other way to receive mail. I will not recommend this mailbox rental to anyone.
EMILY W | Overall ExperienceThank you for your help and i definately recommend these guys as a place to store your belongings and not having to worry about the safety of them.
Jennifer D | Overall ExperienceLove this place. Friendly staff,clean units.
Antolene N | Overall ExperienceBoth men who “man the desk” at this Hilo location multi-task in friendly, courteous and unflappable fashion. The gentlemen went out of their way(s) to assist me with multiple rentals, which resulted in a low-stress move to the Big Island. These guys are the créme de la créme in the U-HAUL universe, and I’ll be forever grateful that Siri pointed me to Railroad Avenue.
Fred R | Overall ExperienceWill highly recommend your facility to anyone in need of storage.
Anastasia A | Overall ExperienceBecause of the employees this is the only yard I would use. They were great
Gary E | Overall ExperienceEverything was great
WADE K | Overall ExperienceI've had my storage unit for about a year and I didn't have any complaints or issues with my unit. The prices are reasonable and staff members are very friendly and honest! This was my first time having to rent out a storage unit. One thing I liked about Affordable Self Storage is that they check to make sure all locks are on correctly at each unit. One day I apparently didn't lock my unit correctly and I was called by a gentleman (forgot his name & he was also the one who helped my bf and I apply and did a walk around the property of the different sizes to choose from) stating that my lock wasn't on correctly. Luckily I was still in town and I went back to correctly lock my unit. Thank you for your time and honestly!
Kaysha D | Overall ExperienceI was very satisfied with my storage unit. No rats/mice/mongoose, very well kept and maintained property. If I ever need a storage unit again, I will definitely be a return customer!
Thereesa N | Overall ExperienceI was happy with my storage. After nearly 10 months, my belongings were clean and not effected by humidity.
Patricia J | Overall Experience