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CARMEN P | First ImpressionsSelf Storage Units in Glendale, AZ, 85304
U-Haul Moving & Storage at ASU West
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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Cactus Self Storage
12160 N. 59th Ave, Glendale, AZ 85304 View Available Units1.1 miles from this location -
U-Haul Moving & Storage at 51st Ave and Northern
4950 W Northern Ave, Glendale, AZ 85301 View Available Units3.1 miles from this location -
U-Haul Moving & Storage at 67th & Bell
6544 W Bell Rd, Glendale, AZ 85308 View Available Units3.3 miles from this location -
U-Haul Moving & Storage at 51st & Glendale
5024 W Glendale Ave, Glendale, AZ 85301 View Available Units4.1 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Nice young guy very helpful & smooth process throughout the paperwork
VICTORIA P | First ImpressionsOnly con I have about this storage facility is that I reserved a 10×20 unit on March 11th, move in date was the 15th. They Said only had one left on-line. I reserved a truck and the unit for the 15th, they didn't have the truck for me, so had to pick it up a diff site, no problem. When I went to the store unit to get my unit, I was told that it was already taken although the site said one was left. I was told it was first come basis, the site never says that, so what's the point to reserve a unit on-line if it's a first come basis? Now I have to pay $100 more a month for 2 10×10 units when I reserved for only one 10×20.
Jeffrey V | First ImpressionsThis facility was not staffed for a very long portion of my two-plus years using as many as three different units, yet the rent was increased twice in the first year and again for next month. When it was finally staffed, there were changes made to my passcode after my second move-out, an error in instructions to me that resulted in a late fee being charged, and after the last move-out no refund given for the partial unused month. I now rent a much larger and cleaner space for a lower monthly rate with a different provider. I also rent a unit nearer where I now live, and they have never raised their rates and are much friendlier. I'll never use nor recommend U-Haul again. I am SO glad to finally be out of there.
Trasi W | Overall ExperienceVery satisfied, staff very helpful and friendly
Olga J | Overall ExperienceI had a storage unit for about five months and didn’t think there was any issues until after about four months. The general manager called me and asked if there was any food in my storage unit to which I made her aware that there was no food in my storage unit. It was strictly large furniture we were unable to bring with us and she had said they had the smell coming from my storage unit to where I then made her aware that I have had my storage unit for months and have not had any complaints about any smells until now and she said the smell had appeared a couple weeks after we had rented, but nobody told me anything, and then said she’d help me set up a U-Haul to be able to get my stuff and from that point on I had nothing but issues trying to get a hold of her so I am not really happy about that
Taya L | Overall ExperienceThe gate needs to be fixed when it comes to leaving the facility but other than that I have no issues
Dolores B | First ImpressionsThe staff members were first and foremost professional, kind considerate. Thanks for employing such wonderful people
BARBARA M | Overall ExperienceAlways loved speaking with. A Nessa or Cat. They were very accommodating with me. Great facility and I’ll always use Uhaul in the future as well as refer my friends and family
Leslie E | Overall ExperienceThey are so nice and helpful
Eduardo H | First ImpressionsVenessa the manager was extremely sincere when she was helping me. She was honest, pleasent, kind understandingk. walked me through everything very clearly with patients and understanding. She gave me a discount when she knew the situation I was in on uhaul rental and a storage unit.
DONNA F | First ImpressionsManagement at this Uhaul is horrible I rent from uhauls all across the valley and I just could not wait to end my lease at this location. First of all my storage unit door was broken the moment we first rented it I let management know and she said she knew about it, weeks later the door falls and completely falls off and lands on my husbands back. I contacted management which is Vanessa and she didn’t really care much about the situation she later arrived and didn’t acknowledge the situation I had to tell her what I wanted to happen. Soon after that she gets loud with my husband so immature I don’t know who people like that get moved into management. I honestly felt like I did something wrong when ever I would approach her on a situation she would get so defensive. There was another situation where my clicker wasn’t working and I kept pressing the button because that’s the only way to figure out if it’s working or not and I go up to her office and I hear the maybe it’s working now i keep pressing it and she says “CAN YOU STOP DOING THAT” with a customer in there I was so embarrassed there is no reason to be talking to me or anyone like that. Typing this review I literally cannot even believe that I had to deal with this. In the future I might have to rent a space around this side of town again and I can just feel what a drag it would be to have to see this manager there. Not a very good feeling. Just like ghetto like if she just wants to fight I don’t know I don’t understand that kind of behavior. I really hope they train her better or get some one new because that was not okay. This is not even all of it I can go on about so many other things but I really don’t have the energy for this. I hope she finds a job that makes her happy a smile to her life :)
Alejandra Q | Overall ExperienceFrom the cleanliness to the staff at 51st Ave and cactus, they were amazing I will recommend that particular establishment Everytime and anytime to everyone. They are just amazing.
Jodi D | First ImpressionsVery helpful staff. Space very clean. Easy access.
MAURICE M | Overall Experienceclean, friendly, convenient
Debra K | Overall ExperienceLove the service
Lorena M | Overall ExperienceOverall a pleasant experience. Always saw a worker patrolling the property whenever I stopped by. Felt secure having my belongings in storage. Friendly and helpful staff.
Thomas M | Overall Experience