The only thing that I didn't like was the fact that there wasn't any trash bins.. other than that I didn't have any problems or issues with anything or the staff.. they were all very friendly and helpful with any questions or problems that arose or that I had.
TERRESA MOORE | Overall ExperienceSelf Storage Units in Phoenix, AZ, 85021
U-Haul Storage at 19th Ave
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U-Haul of Sunnyslope
9300 N Cave Creek Rd, Phoenix, AZ 85020 View Available Units2.2 miles from this location -
U-Haul Moving & Storage at 51st Ave and Northern
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Arizona Mini Self Storage
12650 N Cave Creek, Phoenix, AZ 85022 View Available Units4.1 miles from this location -
U-Haul Moving & Storage at ASU West
12280 N 51st Ave, Glendale, AZ 85304 View Available Units4.4 miles from this location
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Storage Customer Reviews
- 4.0 Average Customer Rating
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They have the phone bypassed to the customer service number. Tried to call the office to get answers to questions and you never can get anyone in the office on the phone. I was out of state so I could not go into the office personally.
Melissa Burks | Overall ExperienceI LOVE UHAUL
victor de la cruz lopez | First ImpressionsFernando,, at the 19th Ave & Hatcher /Phoenix Arizona U-Haul facility was outstanding exhibiting great patience & know how along with skill & great communication skills and an unconquerable spirit with the ability to go from obstacle to obstacle without loss of enthusiasm.
Martin Miller | Overall ExperienceAppreciate allowing extended gate access while I was moving out. They have significantly upgraded their security and there is no longer anyone on premises after hours. I would definitely rent storage at this location again. Uhaul was much more affordable than my storage with a different company a few miles away.
Kim Boss | Overall ExperienceEveryone I dealt with that was involved in the Uhaul company, from each store was not helpful. I was given the wrong info on multiple occasions and was under a lot of stress as it was. They all lied to me and promised promotions that I wasn’t eligible for
Jasmin Wheeler | First ImpressionsI have worked with U-haul before in some of my moves. Never have I received the efficient and professional and very customer service-oriented service, I did this time around. I am very satisfied. I am even satisfied with the prices. I did expect to spend a lot more than what I did. And I also received a lot of bonuses as far as my purchase of just initially a renal of a truck. I am now storage unit inclined, as well, and I do appreciate all your assistance to make my move that much less stressful. Thank you! This move was to clear out my mom's passing and so your help with this transition is greatly appreciated on behalf of: Irene A. Mootispaw R.I.P. and family.
Vera Lune Griego | First ImpressionsAwesome in every way, security, affordablility, what you actually get. Obviously reviews are everybody's own opinion but this place is one of the best deals around
justin wilkins | First ImpressionsThe elevator was always broke it was extremely inconvenient and this was the worst Uhaul I have ever felt with could not wait to get out
Melody Barnette | Overall Experiencenever answer phone and unit had spider webs
WILLIAM MILLSAP | Overall ExperienceEverything was great with the facility itself. Kurt was very nice. I didn’t appreciate that Uhaul, as a company, offered a free month credit to store at”any Uhaul facility if needed.” Then when I scheduled movers to drop my stuff off, the lady tells me, dismissively, “we don’t honor that.” Poor experience, and $200+ in missed savings stings more when you just spent a ton of money moving.
JESUS NEVAREZ | Overall ExperienceI expected more from U-Haul. We were only told that the elevator had been broken "for months" after signing a contract on a second floor unit and going to the storage location and attempting to move into the unit. This was after the app sent me to the storage location which is separate from the office location. Then when I asked about moving to a unit on the first floor or ground level even without climate control the associate tried to get me into a unit that was far bigger than I needed for of course a much higher price. I felt she was trying to upsell me and force me into a unit that far exceeded my needs as a customer to pad their bottom line. The elevator shaft and stairwell were full of dead leaves and debris. There was a bag of garbage outside the door to the units on the first floor. The facility felt poorly kept and felt sketchy. The borded up windows on the building on the way in didn't help.
Jessica Feuling | First Impressions