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Kyra L | Online Move InSelf Storage Units in Herndon, VA, 20171
U-Haul Moving & Storage of Herndon
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Available Units (All Sizes are Approximate)
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Storage Customer Reviews
- 4.5 Average Customer Rating
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I don’t usually give excellent service, but this facility is great. And in the 4 months that I used the storage, every time I stopped at the front desk for assistance, Miss Jocelyn, was awesome in her customer service. Keep up the good work.
Olu D | Overall ExperienceThe only thing keeping me from rating this facility five stars is the elevators. They are not a good size for storage and moving large items like furniture to a point of extreme frustration.
NATHAN B | Overall ExperienceExcellent service from the Herndon U-Haul staff. Management was especially helpful in providing recommendations to optimize storage and moving. Matias (location GM) demonstrated real leadership acumen - much potential for higher management . Thanks again.
Alan F | Overall ExperienceVery friendly
Shaunda W | First ImpressionsThis is a recommend if on the 1st floor. There are three elevators with only one of them being an actual moving elevator. The others are normal passengers. The large elevator never available, or doesn’t work. All buttons only open little elevator. Over half the time when trying to go down from second floor, being crammed into passenger elevator, the system takes you up instead of down. Transition of uneven floors and elevator cause boxes to constantly fall off cart. Also I didn’t see a current safety inspection certificate for the elevator posted. Other than that, nice facility, clean, well let, good temperature, good loading garage, easy security system, and bathroom on multiple floor makes very convienent. Nice location off of the freeway. Online pay is easy.
Travis N | Overall ExperienceThe carts going into and out of the elevators makes stuff fall off the carts. ALL the elevators should be the size of the large one. Get carts that don’t roll downhill at the slightest breeze.
nancy s | Overall ExperiencePleasant experience, clean affordable and perfect size unit. Booking was easy and convenient.
Steven M | Overall ExperienceEasy and smooth experience. Very convenient location.
Steven M | First ImpressionsMATHIS IS A RACIST MANAGER AND DESERVES TO NOT TO BE A MANAGER FOR UHAUL OR ANY COMPANY. HIS STAFF ARE AWESOME, MATHIS IS THE WORST MANAGER EVER. HE THINKS HE IS IN THE 1950s . I RECOMMEND REMOVING MATHIS FROM HIS POSITION THAT’s IF TAYLOR HIS BOSS HAS SOME SENSE LEFT. I WILL NEVER RECOMMEND ANYONE GOING TO THAT LOCATION “HERNDON” LOCATION UNTIL MATHIS IS OUT OF UHAUL. RACIST.
TOKUNBO I | Overall Experienceman & woman working were professional, friendly and fun to interact with
Becky G | Overall ExperienceI was impressed from moment i stepped in and will use this location again.
MAYNARDIA M | Overall ExperiencePlease keep up the great job!
WILLIAM B | Online Move InCompletely satisfied with the service
John B | First Impressions