The staff does an excellent job with customers and managing an under-invested facility. The driveways are cracked, unlevel, unsafe and dangerous, the storage buildings dated and worn with inconsistent, if any, of the proper cooling. It's time for U Haul to invest in this facility - a complete makeover or tear down and rebuild. The employees are great, the company does not adequately maintain the facility.
Robert Weiner | Overall ExperienceSelf Storage Units in Saint Augustine, FL, 32086
U-Haul Moving & Storage of Saint Augustine
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Staff was very helpful and fast!
SCOTT TODD | First ImpressionsProperty is clean and well maintained. Previous mgmt blew all the dirt from hallways into units, under the doors. All our stuff was literally covered in dirt. Jared was quite surprised when he saw all the dirt. 33 yrs, we were there. That's a lot of dirt. Sadly, some fabric items are completely ruined. Very disappointing, since we were the 6th unit to be rented when it opened. Over $24,000 spend there and lack of caring employees ruined some of our stuff. It's not Jared's fault, he hasn't even been there long enough to cause it. He was really polite and personable. I wish he'd been there sooner. I'm certain future renters will not have those same issues. Jared seems to be on top of things.
TERRI JOHANSSON | Overall ExperienceHappy to be on my new apartment...sad to leave U Haul tho..Nice Friendly People...GREAT MGMT!
Kathleen Russell | Overall ExperienceJared was always helpful.... the only reason I left, was because the location was no longer close to where I lived.
George Avery | Overall ExperienceTruck was dropped off last night and dolly was in back of truck. Thanks fot the outstanding customer service that I received, the manager was very helpful and very respectful to my needs Sincerely: Mr. William P Hall Retired military gentleman Keep up the great customer service.
WILLIAM HALL | First ImpressionsJarod was always very friendly and positive! The facilities were well kept every time I visited. Great rental experience!
James Cannon | Overall ExperienceGreat customer service and after hours support!!
BRANDI BUTCHER | Overall ExperienceJared was very helpful through our entire experience from moving in to moving out....we were almost sorry to leave!!! Jared and his team are a credit to your organisation.
Mark Sullivan | Overall ExperienceJared is extremely professional even in a peer-peer setting. He knows everything he can know about his facility and is eager to answer any questions.
Richard Kaplan | First ImpressionsJarred and his team were phenomenal. I have had self storage at probably over a dozen facilities and this is the best experience I’ve ever had. Very professional and efficient operation
Tyler Dick | Overall ExperienceAll of the staff members I worked ( 3 different ones) were all extremely helpful and made the process smooth and simple.
Monica Hayes | Overall ExperienceMade to feel welcomed there.very helpful and friendly. The girl working the late shift was very nice and knowledgeable. Helped with picking up trailer sng taking it back. And using storage.
PETER BEHARRELL | Overall ExperienceDon’t remember her name but was very nice and a big help to us.
PETER BEHARRELL | First Impressions