I went into the storage unit and accessed my original unit D22. It was contracted as a 4x13x8. I was not informed nor do I see on my contract that it wasn't a full unit. The rep on the phone even informed me the ceiling was 8ft high. I opened the door, and just a few feet in the ceiling slopes sharply and meets the floor in the back cutting off a significant part of the unit to store. I called the office and no answer after I went in the unit. I drove and Nevaeh was delightful and helped me get into another unit. But they didn't have a 4x13x8. They had a next size up, she wasn't able to help me with cost for my inconvenience but when she called her boss, all they said was no. They didn't talk to me or apologize. It wasn't discussed with me. When I booked it it wasn't disclosed to me nor can I find it in my paperwork at the description of the unit being less than the dimensions promised. I called corporate and they couldn't get through to the store. I'm awaiting for a call from the store manager. I have yet to hear from them. At this time until this is resolved I'm not recommending them for storage. I'm very frustrated though Nevaeh was amazing and did everything she could, and David was great with corporate, the store manager's handling was poor and upsetting. I have pictures of the unit upon entry. It's ridiculous to charge for a unit that small.
Heather C | First ImpressionsSelf Storage Units in West Seneca, NY, 14224
U-Haul Storage of Orchard Park Rd
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U-Haul Moving & Storage of Orchard Park Rd
3120 Orchard Park Rd, West Seneca, NY 14224 View Available Units0.9 miles from this location -
U-Haul Moving & Storage of West Seneca
2970 Transit Rd, West Seneca, NY 14224 View Available Units4.1 miles from this location -
U-Haul Moving & Storage of Cheektowaga
565 Ludwig Ave, Cheektowaga, NY 14227 View Available Units6.2 miles from this location -
U-Haul Moving & Storage at Larkin District
665 Perry St, Buffalo, NY 14210 View Available Units6.2 miles from this location
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- 4.5 Average Customer Rating
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Very accommodating, great location. Area was well lit and secure..
LANCE C | Overall ExperienceThe sliding lock is impossible for me a 74 YO woman to open by myself. I tried WD40 and I hope it helps.
Linda T | First ImpressionsConvenient clean and spacious.
DOROTHEA K | Overall ExperienceThank you for letting us use your facility while we needed it
Elizabeth G | Overall ExperienceMisspelled my emergency contact info and address but super nice
KAREN F | First ImpressionsI wish people who rented from uhaul knew how to read numbers. You are assigned a spot and that spot is yours not wherever you please a few times people were on my spot and had to call management to fix and they were good to make it right
CINDY G | Overall ExperienceI was in the same spot since the previous owners and i was told I had to move my camper. Next time I showed up, my camper was moved and my battery switch was left on killing my battery. Now it's junk. A previous time I complained about the weed whacking guys kicking rocks at all the Rv's and nothing was done. No apologies, nothing. I watched the guys do it and said something and they kept doing it. In addition, the price went up 1 or 2 times per year.
DAVID S | Overall ExperienceStaff was friendly and helpful!
Sharon E | First ImpressionsIt was during normal business hours and no one was there to give me a gate remote? Literally almost got stuck inside the lot. Maybe have people that actually work there?
JASMINE D | Online Move InGreat service and facilities. Stephanie was an outstanding representative
Anthony F | Overall Experience