I emptied my storage unit March 30 and went to close out and was told I was already billed for April and there was no refund. This is bad customer service. If there's still a way to refund me, I'd like that please. There was often garbage in the hallways by the bay door that would sit there for weeks. The front desk wait times were often greater than 10 minutes, which was tedious when you're trying to get something basic, like a bay door key.
JACK M | Overall ExperienceSelf Storage Units in Seattle, WA, 98126
U-Haul Storage of West Seattle
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Storage Customer Reviews
- 4.0 Average Customer Rating
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It took me three times to close my storage rental. Moved out of unit February 14th (this text says I moved out March 20th). I contacted customer service at time of vacating. Was told it was done. March 1st i get message i owe for March, I call again & am told its done. Get email on intent to lein March 15. I call a third time, get Robert in customer service again, he was very nice, & again am told its taken care of. Will see. Was never able to contact uhaul on 35th, no answer & was sent to customer service each time. Everyone is short on help but this was frustrating. I'm hoping I don't get notified i still owe down the road. Until I moved out billing was fine & no problems.
Victoria F | Overall ExperienceEveryone was very helpful
Virginia B | Overall ExperienceEvery staff member I interacted with at this location was so helpful and amazing. A great group of people that made my moving and storage process so easy.
Kyle M | Overall ExperienceEverything was great at the uUhaul on 35th and Morgan. The only drawback was having no light available in my storage unit #1202.
SCOTT M | Overall ExperienceThe doors were constantly broken. After hours was cancelled soon after we rented our unit. Access cards never worked so I always had to wait in a very long line to get help. This place is understaffed and poorly maintained. Elsewhere we found a drive up garage that is twice the size of the two units we were renting for the same price.
Erin E | Overall ExperienceEveryone was so kind! My other storage unit was horrible and I had such a positive experience checking in with them to pick up my rental truck that I called back to see if they had any available units and they quickly helped save the day! Seriously went above and beyond to turn what could've been a horrible moving day into an incredibly easy experience. They even gave me a discount to enroll for multiple months at a time. The facility was so much better than I expected, I wish I had just booked with them from the start. Thanks so much!!
Emma K | First ImpressionsEverything went smoothly. It was a great experience.
Lori L | First Impressions#1 in the business coast to coast.
Karl N | Overall ExperienceAdam the manager was great and I thank him
Sally P | First ImpressionsThe parking lot can quite full and access to Morgan is blocked any time one of the rental vans is being washed.
Kathryn D | Overall ExperienceThe facility is very nice, the parking lot is tricky with very few spaces for those with storage units to park and load unload.
Kathryn D | Online Move InThe young man that was there was so rude and so disrespectful. He was mouthy and totally UNPROFESSIONAL. His name was D. Love. He definitely didn't show that.
Sheree F | Overall ExperienceAdam is a great employee and manager. Very helpful and incredibly friendly.
MICHELLE G | First Impressions