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Danielle s | Overall ExperienceSelf Storage Units in Vancouver, BC, V5X2V4
U-Haul Moving & Storage at SE Marine Dr
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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Guardian Storage
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Other U-Haul Services
Storage Customer Reviews
- 3.5 Average Customer Rating
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I have always enjoyed the service at Uhaul SE Marine Dr. Vancouver location. Staff are helpful and humorous
Yuan Q | Online Move InThey tried to charge me for an extra equipment dolly that was never given to me. I also removed my items one day and then returned a few days later to clean the unit and they already rented out the unit that was still in my name and my credit card was attached to, to someone else. No call, no notification. Probably trying to take double income for a unit.
Allison K | Overall ExperienceThe overall facilities were clean but the bathrooms were often not pleasant. The loading bay doors often did not work despite it being within hours. Very frustrating. There are nowhere near enough moving carts for renters. The staff driving the trucks were often not accommodating. They also drive way too fast, for the most part. However, Maggie is absolutely lovely and ALWAYS super helpful. Thank goodness for her. She always made my visits pleasant and grateful she is part of the team. You need more staff like her on hand. I should add that the front staff was always pleasant. Otherwise, the facilities accommodated my needs for the duration of my rental period. Thank you!
nathalie d | Overall ExperienceMy unit got broken into, the manager at the time was helpful at first. The way my unit was broken into had to be by either someone that worked there, or someone that knew how your alarm systems and routines work. It took roughly 4 months to get the manager to patch the hole in the wire mesh, and it was just zap strapped. The door Alarm still did not function properly till the move out date. My unit was broken Into in November.
DAVID B | Overall ExperienceThe redundant swipe in with your card could be frustrating at times and the fact that you swipe on. The right then on the left to get in separately.
JASON S | Overall ExperienceWe ended up requesting a refund after seeing the unit which required portable stair access. The person who checked us in said almost nothing to us during the process and we were not comfortable keeping the unit lease.
Trevor D | Overall ExperienceYes, your facility is clean & accessible. However, I wouldn't recommend you to anyone. My storage fees increased by 25% over 2 years. This is deceptive & shady business practice. I've used other storage facilities over the years & this was not the case. I chose U-Haul based on a specific monthly rate that I could afford & I wasn't informed by a staff member (prior to moving in) about your frequent increases in fees. I found out after I had moved in & after it was too inconvenient to move out (I'd already paid for the moving truck, movers & had left the city). I assume that's why you do it this way: quote a low price to draw people in & then after they move in, frequently increase their monthly fees knowing it's challenging to leave after all the effort has been invested. Shady. You should be clearly informing customers that this is part of your business model BEFORE they move in. I'd respect & recommend a business if they were honest, upfront & transparent from the start - which you were not.
DANIELLE S | Overall ExperienceThe person that served me was very helpful, pleasant, and answered my many questions.
Glenn d | First ImpressionsFrequently there were no moving dolly’s available. They seem to get moved to the East side and the signage suggests a fine will be given if you go to that side to retrieve a dolly. Once I realized that I wouldn’t be fined I would go and get one, but it was frustrating. Also having to enter my code twice to check in and open the door seemed redundant and the garage doors seldom worked. Those were the only real downsides. Very clean and bright.
DAVID B | Overall ExperienceVery friendly and accommodating staff, stuff stayed safe, even after being notified of a flood a few years back. Thank you for keeping my treasured articles safe :)
Cody G | Overall ExperienceMy brother and I were both extremely happy with the experience! We were raving about it afterwards!! So convenient to have the trucks and storage in the same place!
Nikki K | Online Move InOffice staff are polite, knowledgable and helpful. Would be even better if more loading spaces are available for driving customers - the one at main entrance is always full.
Ho Y | Overall Experience