I cleared out my storage unit before the end of the month that was paid for. When closing my account I was informed I would not receive a prorated portion of what I had paid for. I believe this is not a fair business practice. U-Haul will keep the profit and then rent the storage unit to another person, hence double dipping on customers. I will only recommend to someone id there are no other alternatives to finding a storage unit.
JOHN M | Overall ExperienceSelf Storage Units in Bloomsburg, PA, 17815
U-Haul Moving & Storage of Bloomsburg
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The guy was very helpful
Frank L | First ImpressionsI went to the facility at least twice and the door was not shut all the way. It does not appear that anyone has attempted to fix this. All the keypads in the world won't secure a building where the door won't close. The first unit I was assigned was already in use. Staff had the damndest time trying to switch me to another unit. This required 3 visits. I received a partial refund for the first unit. They never did figure out how to refund the tax. I believe it was the mechanic who finally figured out how to make the switch. Computer system is very antiquated and staff are not proficient. It's does not seem like a well managed business. There were few storage units available in the area, otherwise I might have cut and run.
Veronica S | Overall ExperienceI’m writing this below average, because, from the jump, everything was entered into the U-Haul system, incorrectly or completely omitted. As a result, I receive threatening letters because the customer service rep failed to set up auto pay. I just assumed everything has been done, and then received a horrible letter in the mail. It took me 11 days to get in touch with the manager on duty, even though I called every single day from the date, I received a letter, at the Bloomsburg U-Haul. I had been charged all kinds of late fees and only he could remove them. Finally, it was settled. Then when closing out the facility I was told all I had to do was let them now. I let them know and they asked me if I had completed the move out papers! Yikes. Very nice people that work there but need some additional training.
Grace P | Overall ExperienceThe only problem I had was with the call center
Grace P | First ImpressionsThe whole team has been incredibly helpful and friendly over the last few months. I had to go out of town to take care of my father that was terminal. They extended the same kindness and respect to my wife when she’d come up there. Hands down the best uhaul facility I’ve been interacted with.
Steven S | Overall ExperienceOffice personal. One staff member denied me access to my unit that I had for over a yr. Only because he didn't want to look me up in the computer to verify I actually rented a unit. I forgot my access code but was willing to provide my ID. Office was only open for another 15 mins & he wanted to leave I suppose. I told him customer service sucks which he laughed in agreement. Eventually giving me access to my unit anyhow....
Rico C | Overall ExperienceWay over priced. Could not see in storage lighting very bad . No room as far as parking and loading up. Worst storage ever
SHARA D | Overall ExperienceI rented a 15ft. truck in Philadelphia, PA and returned the truck to Bloomsburg, PA. I also rented storage in Bloomsburg on Route 11 and the storage number was 103 for three months starting December 6th 2022. I never received my free month and tried numerous times to have one of the months refunded because I was charged for all three months. John the manager was less than accommodating and when I went there in person to try to resolve the issue and clet him know that we had moved all of our things out and would not be needing the storage any more. John had told me that one of the months had been refunded and then went ahead and closed the account out. I then asked him for a receipt of proof that one of the months had been refunded and he said that it was not possible because he had closed the account. I asked why he had went ahead and closed it out before even asking if I wanted a receipt and he said that I needed to call the home office which I did. He was supposed to get back to me by Friday 03/03 or today Monday 03/06 and did not.
Dean W | Overall ExperiencePrices are too high and then went up!
Victoria D | Overall ExperienceGreat customer service! Friendly & helpful staff.
cheri b | First ImpressionsGreat. Thank you.
RICHARD M | Overall ExperienceThis would have been an excellent rating ut for the following: The unit was very difficult to back trailer into it. This was caused by the limited space available due to a shed being in the access path.
Carl B | Overall ExperienceGood service
JOHN M | First Impressions