My rental experience was awesome! The staff was very professional and friendly, explained everything for the rental. I did some of it through the app, and when sending messages through the app, I got immediate responses. This was a great experience, because moving can be difficult, but the ease of renting the cargo van was effortless. I would definitely rent from this location again!
Darrin Frison
Your Space Storage at Bel Air
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bel Air, MD 21015
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The representatives at your space were extremely helpful, knowledgeable, and professional. 10/10 all the way around.
Joesph Gemma1 - Gas mileage: when there is an inquiry about gas mileage state the estimated mileage when truck is loaded. It’s very disingenuous to convey mileage when truck is empty. It’s like if you purchase car and they only post highway mileage. 2 - listen: when picking up the truck, informed rep going out of state, approximately 500 miles. They gave me a “local” only truck with a missing right side mirror and steering with unusually high amount of play in the steering. Per U-Haul corporate customer service this is against policy. 3 - don’t lie: when arriving off-loaning destination, ask wife to call Bel Air (Emmorton) to inform them the truck is unsafe to drive and would like to change reservation to a one-way. They stated “I told your husband it’s a local truck and we need it back” - untrue. They never mentioned this to me. After they were informed I was driving to another state and 500 miles, one rep asked the other rep “why are giving him a local vehicle, it should be a one-way.” The other shrugged his shoulders and handed me the key. 4 - don’t hang up: based on the lie stated in #3, I called the Emmorton U-Haul and inquired why they lied to my wife as you never informed me that you needed the truck and back and not follow policy in providing a one-way truck? The u-haul rep stated “you need to call customer service” and hung up the phone.
Mark TheysJoe was great and efficient. He did not waste time. He was professional and helpful. Joe was friendly and efficient and knew just what to do. I like when someone thoroughly knows their job and does it well.
Yolanda WeedenOffice very efficient. Truck was so noisy that I couldn't hear the radio. One sound was the drivers window wouldn't close and air came through noisily.
Sandra Vachek