Had to drive across town after waiting at my location I reserved my u- haul at for over one half hour and still no one was there. Not happy with that location
ROBERT HENDERSON
A&J Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Biloxi, MS 39531
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Customer Reviews
- 3.5 Average Customer Rating
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I had to wait an hour because the store was not attended. Owner spoke terrible English and the whole deal was sketchy. Was not professional.
logan mcdowellThe lady was horrible in customer service. She was rude and nasty.
Mushtaq HabibiDO NOT USE THIS LOCATION!!! I actually stopped by IN PERSON THREE DAYS BEFORE my reservation to check in, make sure they had the equipment and would be there at 10am on Friday. The person working was very nice, but she said she would not be working that day - it would be someone else. Well, I showed up on Friday at 10am and NO ONE WAS THERE! It's a mini-mart, how is it not open by 10am?? I called the store telephone and heard it just ring and ring. Knocked and no answer. I waited until 10:15 and then finally called U-Haul Customer Service. I was told "he just ran to the bank, he'll be right back". Don't know how he could come back if he was never there to begin with, but ok. He showed up about 10 minutes later looking like he'd just climbed out of bed. (And in fact, he told me later that he had taken some pain pills last night and that's why he looked all disheveled and it was actually his day off so he wasn't even supposed to be there!) Then he had to call someone else entirely to come to the store just to be able to check me out...he didn't even know how to update the reservation on the U-Haul site!! And then, as if all of that wasn't enough, they DIDN'T HAVE THE DOLLY that I had reserved!!!!! I ended up being an hour and a half behind schedule because of this stupid location!!!!!! U-HAUL YOU NEED TO DO BETTER WITH YOUR "NEIGHBORHOOD" FRANCHISEE LOCATIONS!!!!!!!!!!!!!!!!!!!!!
Philip HamiltonThis location was very convenient for drop off with great hours as well. BUT we dropped our Uhaul off on Friday about 5:40pm and had to go back Sunday at 9:00am because they still hadn’t checked in our truck!
David Bullock