I was sent to this location as a back up. I showed up a couple minutes for my reservation time and the “boss” was not there to assist me at 8:30. He had to be called by an associate to come by to give me my rental. Then didn’t have all the furniture dollys I needed because the inventory was not matching whay he actually had. I was being charged for extra things than what was quoted to me by uhaul. A supervisor had to be called to adjust it. The whole process took 25-30 minutes on top of not being there on time. My recommendation would be to have everything together and make sure your inventory is completely correct before renting out to people. Some people are on a tight schedule and don’t have time to waste for someone not to have what they need or show up on time.
Brittany Wayson
Lithia Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Brandon, FL 33511
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Customer Reviews
- 3.5 Average Customer Rating
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I pick this location due to proximity from my home. My son drove the truck home, because I needed to stay in Georgia a few days. Upon arriving he did as I instructed, park truck, inspect and loaded the Dolly in back of the truck, then go in and turn the truck in to the employee. He showed the employee where the truck was located and the the dolly was in the back. The man took the keys and said thank you, to which my son replied aren't you going to inspect the truck and verify the dolly? He then replied no, then my son ask for some type of receipt to show he returned the truck (a day early) to which he was informed that they don't give receipts. Upon asking a few more times was he sure he didn't want to inspect/verify the truck, he said no. So my son left without any proof of vehicle being turned in. At that point and time, I was left liable for anything that happened to the truck/dolly until the next day when checked in at 8:30 AM, because I had no proof that we had turned in the truck. It is a very poor run business that leaves their customers in this position. Will I use u-haul again, I, not sure, but I do know if I do, it won't be from this location.. I would like like to give a shout out to Crystal at the 1-800 Florida Customer Service Center who was polite, understanding and helpful in my predicament. Although the truck didn't checked in as soon as she said, I'm sure it wasn't because her end of things. James Nelson 813-476-4907
JAMES NELSONBe ready to honor reservations instead of being quick to dismiss customers reservations and needs under "not my problem". Also don't ask customers what they want the truck for, tell them to bring back the truck before the contracted time knowing there's a drop box or inflate milage especially when customers have been courteous, responsible, and timely.
Yatznira RodriguezI was charged for an extra two days AFTER the rental was returned. I have proof of the return. The location didn’t check the truck back in as returned and I haven’t gotten a response as to why from the location. Nor have I received a resolution from U-Haul regarding the situation. Have to call U-Haul customer service for a THIRD time to try and figure out what is going on. Extremely frustrated and angry I am being charged double what it was supposed to be due to others negligence and lack of doing their job appropriately.
Alexua CumminsWhen I got to the facility, I was told the truck I reserved was not available. I had to pay additional Money to rent a bigger size truck.
Aaron Wiggins