A hassle to go from truck to garage for key. Then to return key. Place is a dump
Lisa D
Bob's Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Craryville, NY 12521
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Customer Reviews
- 4.0 Average Customer Rating
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The location that I picked up from "Bob's Service Center" was permanently closed. When I called to confirm no one informed me of this. When I called the number for the location it just rang and rang. There were two uhaul vehicles parked out front of what appeared to be a vehicle graveyard. Looked like no one had been there in 30 years off of a random road, Route 23 in upstate NY. The service agent I spoke with was very patient. But it was also in a area where there was terrible service. It was a very inconsistent experience from previous rentals I have had.
Justin GGave them notice of the bad reception area, also gave them more details of the keys slot drop box is and they should be fine.
Hieu NVery primitive location.
Andre SThe attendant was unable to provide the 26-ft truck that I thought I had secured through the web ordering process. He had to go out of way ( 1 hour round trip) to bring a 20-ft truck to the location in time to meet my schedule. The attendand was very kind and helpful and he privided a very clean truck. U-Haul provided no consideration for the inconvenience. Now we have to rent one more truck.
Craig C