I was charged for 2 extra days. They couldn’t get the date right for my rental. Was on lunch forever and wouldn’t answer the phone when I called. Said they would be back from lunch at 2pm, 2:15 and no one was still there. Charged my card way more money than they were supposed to and didn’t check the truck in until 2 days later and I had it for 3 hours. Will never rent here again!
Monique Alfred
Rattigans Rapid Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Douglasville, GA 30134
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Customer Reviews
- 3.0 Average Customer Rating
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The Vehicle wasn’t set up for pick up and I was inconvenienced significantly. I Never got the truck and was still charged the full amount. I’ve called at least 5x and spoke with multiple people and have yet to receive my refund. I Had to get another truck from another location last minute. The whole situation has been very unprofessional and unpleasant!!!!! Please provide my refund..
Torrence DRAKEFORDGreat customer service
Tracy NicholsPete was awesome. Very nice man.
Christine ThomasNice and the guy was down to earth
Randall Martin