The rental was excellent. I returned my rental 2 hours late and of course I expected a different rate. Of course. I definitely had trouble checking the truck back in for some odd reason so I took pictures for a time stamp of my drop-off. I called back the next morning to make sure of my return and the man I spoke with was very rude, he over talked me, he basically called me a liar. I was trying to explain to him that I just wanted to assure that the rental was checked in and all he kept saying was "you didn't turn the truck in yesterday which was a Sunday you turned it back in Monday morning. He would not let me explain what happened at the check in or nothing. I told him I didn't care about the extra money and that I was just trying to make sure it was checked in. Bottom line he was rude disrespectful and belligerent. And I did not appreciate being called a liar. Especially when I have time stamped pictures. This is not an attempt to get money I am fine with that part. He behavior was just unacceptable Especially in a customer service environment.
Valerie W
Pemberton Insurance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fayetteville, NC 28311
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent service every time I rent from them.
Michael BThe tires blew up on me from my trip from NC to Fl. We had to wait for someone to rescue us. The exhaust was broken and made the vehicle very dangerous to drive as it wouldn't go over 40mph on the highway. The person that changed the tires said he can't do anything about the broken Exhaust system.
Matt HClosed during drop off
Brandon BWe let the drop off location know about the leak.
AMY F