I used the app for a local return truck, but when I went to get the truck at the agreed upon location there was no truck available. They didn't notify me either in a text or email. When I contacted customer support, I ask if if I could rent a one way close to the location where my daughter was moving from back to my location. They said there was none available. They did find a truck 47 miles away from my location, but I had to return the truck to that location. It cost me a $100 in milage and the extra cost in fuel. My questions are why didn't you contact me when no truck was aviable, and why did I have to make new arrangements to find a truck when you knew you did not have a truck available locally. I know this complaint will go unanswered, that is why next time I will rent from one of your competitors even if they charge a higher rate.
Justin T
Store Here Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jackson, GA 30233
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Customer Reviews
- 3.0 Average Customer Rating
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The 24/7 share program could use some updating as it took me over an hour to get moving with the rental truck. Customer service agents sounded irritated due to Uhaul errors. I wasn't offered any compensation or incentives for the pickup and drop off inconvenience.
Lisa GThe unit that I received had faulty breaks.
Tiffany CDriver side window does not seal correctly resulting in excessive wind noise. Check engine light was on. Vehicle smelled of dirt, needs new filters. Have wifi access for customers to speed up check in/out process. Spent 45 minutes trying to finalize rental which all could have been handled before I ever arrived.
Allen CAs advertised on the truck, there is a place on the bill that says $20 for one day. I thought it couldn't be true and it's not. Once you add this and that the bill was more than 3X. It could never be $20. I realize you have to make a profit but you lied. Honesty is always better!
David S