I requested a truck ans got a van instead. I will never ever recommend or rent from uhaul again. I also fueled the truck more than what i recieved it with and i got no credit for it but instead got charged for miles despite that i returned the van like four hours earlier than i had requested. Poor business practice. Will let everyone know on social mwdia abour this so they do not conduct business with you.
Shazia J
Storage X Great Neck
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Great Neck, NY 11021
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
reservation was cancelled 2 minutes before we were due to pick it up as we pulled into the parking lot of the pickup location.. I was transferred to customer service 3 times to rebook, got halfway through the call and it would hang up and they wouldn't call back. Then I see an email that my reservation is now for new rochelle, geographically 10 miles away but by road an hour and a half away. Somehow they were able to book the 15 foot truck we requested for an hour later at the original location. The pickup location was also changed without our consent either.
Kevin OThe drop off was very confusing. I got a call teaming me change the drop off location from the one I chose when I made the reservation, to a different location. After the drop off, I received an invoice for $108 saying they cannot take the trailer. Super confusing and unprofessional.
Xue ZThe business owner was friendly and accommodating. No issues with the equipment. Self check-in/check-out were smooth. Will rent from here again.
Joel BTruck was an old piece of shit with 106,000 miles, constant rattling, bad shocks. I ordered moving blankets and a dolly but THEY WERE NOT IN THE TRUCK which RUINED our move. We were told we could go to Jericho location for these. Really? Who has time for that? Self check in and check out a pain. This was the absolute worst Uhaul experience I have ever had.
Jonathan T