Clerk upon returning was very rude and condescending. Owner was fine. Clerk was either having a bad day or just doesn’t like her job.
Kevin Prybylla
Lucky Stop #1
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Michigan City, IN 46360
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Customer Reviews
- 4.0 Average Customer Rating
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The women that assisted me for pick up and drop off were professional, polite, kind and helpful! This is the second time I have rented from this location and would continue to rent from them. They are clear and precise with the information and instructions! Thank you! I would also recommend this location to friends and family. They keep their equipment and vehicles in very good clean condition!
Anthony BreedThe woman who started my rental treated me very well. Lucky Stop is a neighborhood gas station/convenience store, and on Saturday morning, she had to deal with several quick sales to my neighbors while she wrangled my paperwork. She's the reason I rate this experience as "Excellent"—grace under pressure. The return phase went well too, but the site is so small and busy that I had some concerns maneuvering that big truck to top off the gas tank, and then to park it behind the building. All's well that ends well, though.
DONALD BRIGGSIf I absolutely needed to I would rent here again if I had to. It was just confusing at first. I thought I was renting from the location on the boulevard so I showed up there. The pick up destination was a couple miles away at the “lucky stop”, in an alley behind a gas station, so… I was also told over the phone and by email that I was upgraded to a 20ft uhaul for free instead of the 15ft I reserved since they ran out. There was no upgrade so another interesting addition to the experience. All in all the job got done and there was no hassle so who am I to complain. Just an odd ordeal Truck was clean but not clean clean. Handled well. 7.8 experience overall
ANDREW CASSWent to 2 other locations and they didn’t have any trucks. The gentleman at Lucky Stop assisted me with the rental process and I was on my way in about 15 minutes. He went out of his way to make sure I got a truck and I truly appreciate it. If ever I need another rental, Lucky Stop will be my first choice.
Etheridge J