We reserve the truck close to home but had to drive 40 miles from home to pickup the truck.....NOT GOOD! We reserve the truck well in advance but the truck was not guaranteed.....why have reservation? What does reservation mean to you? Once we got pass those obstacles. You seem to run the business more business like. Thanks.
Jake Miller
All Outside Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Monument, CO 80132
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Customer Reviews
- 4.5 Average Customer Rating
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There was no information about the return process. It was dirt road to the storage facility. Once I got there it was a closed gate with a keypad for entry (did not have a code). I parked in front of the gate blocking the road and googled the locations phone number to call. The guy that answered said he would open the gate and to drive twords the house. After sitting and complaining to my wife for a bit someone came over and directed me where to go, he was friendly and took trailer off truck. I have not ever had this kind of experience with U-Haul before and I anticipate not having it again
Robert Tannerwe wanted to pick up in littleton co but one day prior to pick up we were informed they did not have the reserved equipment and we had to drive to monument co ( 1 hour drive) to get the truck and trailer. We did get a discount to reimburse us for the gas, but uhaul should collect the equipment and place it where the reservation is calling for. Pensce will do this
Hans DellerFriendly service, very helpful in helping me get everything hooked up. Easier than I thought it would be
Scott BurkeWhile the location itself was a bit unconventional, the service was exceptional! Reuben, who took care of me, was extremely friendly and knowledgeable. He made sure all was taken care of and in perfect order. I was even able to pick the truck up early. Thank you for a great experience!’
Gary Brunette