The location is very convenient for us. The issues we faced: The 15' Truck we reserved was not available at our pick up time. Someone got to the truck before we arrived and departed. The 1/2 dozen pads were not available for us. The app would not let us pick up the truck we reserved two days prior. The location is a Gas Station/Convivence store with no counter help. When called, first representative was not helpful but did forward my call to a rep who assisted us with a different rental (10 Ft Truck) and then forwarded the call to another rep who stepped us through the process...when returned the 10Ft Truck, the app could not find the location. Called again the the rep noted our file and by the end of the day, received the email with the final bill. Recommend to make the app more user friendly and let this location know the issues.
ROBERT AHEARN
Excel Trading LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Augustine, FL 32095
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Customer Reviews
- 4.0 Average Customer Rating
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the self service app is bad, had to call for help 5 times. 3 times your reps did nothing, luckily the other 2 times the reps were able to help me with a manual pickup of the truck because the app wouldn't work and the drop-off, again app wouldn't recognize my location on android phone
Justin MessingerA+
Vito Morolla