Friendly and prompt customer service pick up and drop off was very smooth
cliff B.
English Insurance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plantersville, TX 77363
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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DO NOT insust on using a phone based system! We are in an area where cellular service is spotty. From home I was able to send my DL info, but when I returned the truck, I was unable to use the link in the text message. I could have taken all of the pictures then transmitted the pictures via email. You need an option to send photos by email, and the ability to use existing photos for the license verification.
Donald D.Quick easy. Sam made it all go very smooth.
CHarles C.The mobile drop off kind of worked, but when I got to the last step the app seemed to hang. I saw the key drop and just put the key in and left after about 10 minutes of the app being frozen. About five minutes later my drive away it finally completed and asked for a picture of where the equipment was parked . I was already gone but hopefully the location could figure it out. In general, however, this mobile pick up and drop off process is quite innovative, you might need to consider locations where cell coverage is questionable though and include a workaround
Douglas B.Complaint is with U-Haul company. I was charged additional $100 because my in town rental was changed to a one way trip by scheduling agent. Currently disputing the charges, as I only used the truck for 10ths (originally booked for 24 hrs) and returned to original location in a similar clean fashion as I found it.
Justin M.